AB 203 Unit 5 Assignment Case Study Analysis (Customer-First Values S AB 203 Unit 5 Assignment Case Study Analysis (Cust

AB 203 Unit 5 Assignment Case Study Analysis
(Customer-First Values Shape Hiring Decisions
at Zappos)
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Case Study Analysis
Read the Case”Taking Responsibility: Customer-First Values Shape
Hiring Decisions at Zappos” at the end of Chapter 6.
Answer the questions below (not the questions at the end of the case
study in the text) in a 2-3 page paper. Note that the questions in this
Assignment relate to both Units 4 and 5.
● Select a recruitment policy that might best fit the culture of Zappos.
Why is this policy a good fit for the organization? What might be the
impact of the recruitment policy on the organization?
● Describe the steps in the selection process at Zappos. Does this seem
like a complete selection process? If not, what steps would you add?