AB 203 STUDY Great Stories /ab203study.com AB 203 STUDY Great Stories /ab203study.com | Page 11
requires managers who know how to foster employees’ commitment to their work and their clients. To that end, SunTrust has made it a priority to develop managers’ leadership skills. First-line managers receive training in how to coach and lead others. Middle managers work with mentors on their leadership skills. Upper level managers use assessments by peers, subordinates, and others to identify areas for growth and, with coaching, develop leadership skills taught during a three-week training program. SunTrust also selects its top 3,500 managers to receive training in employee engagement. For training aimed at emotions to be relevant, it must enable better job performance. The bank also provides learning support on its SunTrust Learning Portal. Since SunTrust initiated the new training programs, it has seen evidence of improved performance.
Directions:
You are the Training Manager for SunTrust. The Director of HR has some specific inquiries about the new programs and the future of the training programs. Address the following four items of concern from the Director in a 500-word business memo.
1. Define“ needs assessment”. Identify the three questions that SunTrust would need to answer to assess their needs in the broad areas of organization, person, and tasks.
2. List an appropriate traditional training method that could be used to foster ethical behavior at SunTrust.
requires managers who know how to foster employees’ commitment to their work and their clients. To that end, SunTrust has made it a priority to develop managers’ leadership skills. First-line managers receive training in how to coach and lead others. Middle managers work with mentors on their leadership skills. Upper level managers use assessments by peers, subordinates, and others to identify areas for growth and, with coaching, develop leadership skills taught during a three-week training program. SunTrust also selects its top 3,500 managers to receive training in employee engagement. For training aimed at emotions to be relevant, it must enable better job performance. The bank also provides learning support on its SunTrust Learning Portal. Since SunTrust initiated the new training programs, it has seen evidence of improved performance.
Directions:
You are the Training Manager for SunTrust. The Director of HR has some specific inquiries about the new programs and the future of the training programs. Address the following four items of concern from the Director in a 500-word business memo.
1. Define“ needs assessment”. Identify the three questions that SunTrust would need to answer to assess their needs in the broad areas of organization, person, and tasks.
2. List an appropriate traditional training method that could be used to foster ethical behavior at SunTrust.