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unit-5-assignment-case-study-analysis-(customer-
first-values-shape-hiring-decisions-at-zappos)
Case Study Analysis
Read the Case”Taking Responsibility: Customer-First Values Shape
Hiring Decisions at Zappos” at the end of Chapter 6.
Answer the questions below (not the questions at the end of the case
study in the text) in a 2-3 page paper. Note that the questions in this
Assignment relate to both Units 4 and 5.
● Select a recruitment policy that might best fit the culture of Zappos.
Why is this policy a good fit for the organization? What might be the
impact of the recruitment policy on the organization?
● Describe the steps in the selection process at Zappos. Does this seem
like a complete selection process? If not, what steps would you add?
● Review the criteria for a successful selection method: reliable, valid,
generalizable, practical, and legal. How well does Zappos meet those
criteria? How can it measure the success of its selection methods?
Requirements:
1. Use the Case Study Template (available in Doc Sharing) to format
your paper. 2. Complete a 2-3 page paper (not including the title and
reference pages).