AB 203 All Assignment-Assignmentswan.com AB 203 All Assignment-Assignmentswan.com | Page 12

First-line managers receive training in how to coach and lead others.
Middle managers work with mentors on their leadership skills. Upper
level managers use assessments by peers, subordinates, and others to
identify areas for growth and, with coaching, develop leadership skills
taught during a three-week training program. SunTrust also selects its
top 3,500 managers to receive training in employee engagement. For
training aimed at emotions to be relevant, it must enable better job
performance. The bank also provides learning support on its SunTrust
Learning Portal. Since SunTrust initiated the new training programs, it
has seen evidence of improved performance.
Directions:
You are the Training Manager for SunTrust. The Director of HR has
some specific inquiries about the new programs and the future of the
training programs. Address the following four items of concern from
the Director in a 500-word business memo.
1. Define “needs assessment”. Identify the three questions that
SunTrust would need to answer to assess their needs in the broad areas
of organization, person, and tasks.
2. List an appropriate traditional training method that could be used to
foster ethical behavior at SunTrust.
3. List two appropriate ways that Sun Trust could measure the success
of its training program.
AB 203 Unit 9 Assignment Diversity training
Memo