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AAT Kings Tours USA Inc.
United States Tour Operator Association (USTOA) Member
5551 Katella Avenue, Cypress, California 90630
T: 1 866 240 1659
Booking Conditions
All references to tours in these booking conditions refer to all Guided
Vacations, Short Breaks, Day Tours and Inspiring Journeys.
Payments
Deposit required
Final Payment
$200 per person per tour
45 days prior to departure
Disclaimer
Travel is personal and each individual’s goals and experiences may differ,
AAT Kings will not be bound by, or liable for any description, photograph,
representation or warranty made by or provided by any independent third
party sales representative, Travel Agent, or other person or entity relating
to any vacation offered by AAT Kings.
General Information & Conditions
Vacation prices are based on costs, charges, tariffs, rates, prices, taxes,
levies, exchange rates and other considerations as of the production date
of this brochure. All are subject to change. For up-to-date pricing contact
your travel agent or visit www.aatkings.com. No surcharges regarding
cost or currency fluctuation will be made to the LAND only price once the
deposit is received. No refund will be made on account of reduction of any
of the above. If the total vacation price increases by more than 10%,
guests will have the option to cancel the vacation within 7 days of
notification of the surcharge without penalty.
Fees & Taxes
Other fees and taxes are subject to change without notice and will be
confirmed at time of booking. Any additional fees charged by airlines such
as baggage handling, seat selections, and/or any other services are at the
sole responsibility of the guest(s). Additional air-related restrictions apply.
Tour Participation, Exclusion and Release
Children under eighteen (18) years of age must be accompanied by an
adult. Children under five (5) years of age are ineligible for Guided
Vacations. Children under twelve (12) years of age are ineligible for
inspiring Journeys. Clients with disabilities are welcome on AAT Kings
tours provided they are accompanied by an able-bodied companion and
do not require special assistance from AAT Kings personnel. You must
advise AAT Kings at the time of booking if you are affected by a condition,
medical or otherwise, that may affect your enjoyment of the tour or its
enjoyment by others. Failure to do so may result in the termination of your
travel arrangements without any liability on the part of AAT Kings.
• Guests must advise AAT Kings, at time of booking of any physical,
medical or other special needs that require accommodating.
AAT Kings will make reasonable modifications to its policies, practices
and procedures when necessary unless doing so will fundamentally alter
the nature of the services provided.
• Guests must ensure they are medically and physically able to travel.
• A AT Kings may impose safety requirements. AAT Kings may exclude an
individual from participation in a vacation or an activity if the individual’s
participation poses a threat to the health or safety of others. The
decision, made solely by AAT Kings, to exclude an individual will be based
on an individualized assessment and reasonable judgment that relies on
current medical evidence or on the best available objective evidence to
determine the nature, duration and severity of the risk, the probability that
potential injury will occur and whether reasonable modifications of
policy, practices or procedures will mitigate the risk. No refunds will be
given if the decision is made to exclude the guest.
• A AT Kings does not provide personal devices (such as wheelchairs,
hearing aids or prescription eye glasses) or services of a personal nature
(such as eating, toileting or dressing). A traveler who requires services of
a personal nature should strongly consider bringing a companion to
provide such assistance and must understand that the other travelers,
Travel Director and AAT Kings staff will not be available for such purpose.
• Regrettably, motorized scooters are not allowed on any AAT Kings
vacations.
• A AT Kings does not employ medical personnel; any necessary medical
attention must be sought at a local facility, if available, at the guest’s
expense. AAT Kings is not responsible or liable for losses or costs
incurred due to unavailability of medical service, or medical services
obtained while on vacation, or for the quality of the care or services
received. Medical care in other countries is not always comparable to
care that you may receive in your local area. You are encouraged to
purchase medical insurance that will cover you while on vacation. Your
regular health insurance may not apply abroad.
• In purchasing your vacation, you attest that you are physically fit for it, if
you have concerns please request additional details about your journey
from your travel agent or AAT Kings.
• Some vacations include rough terrain, extensive walking over
cobblestone streets, uneven pavement, steps, and/or locations which
may not be easily accessible or accessible by wheelchair. During the
vacation, AAT Kings may make arrangements with carriers, hotels and
other independent suppliers to provide travel services. These parties are
independent entities which AAT Kings does not control.
Accommodations in international vacations may differ from those in
North America. AAT Kings cannot guarantee disability access or
accommodations for guest traveling on international vacations.
Many Optional Experiences are operated by independent third party
suppliers, not AAT Kings. These are not part of the vacation package
provided by us. Your contract will be with the operator of the experience.
We are not responsible for providing of the experience, or anything that
happens during the experience. Some experiences involve outdoor
activities and/or can be physically demanding. You must make your own
decisions about experiences and participate only in activities that suit
your physical ability; we suggest that you speak with your medical
providers if you have questions about your abilities. We recommend you
check whether any insurance you have also includes your participation in
adventure activities you may undertake. AAT Kings may, in its sole
discretion, decline booking any guests or remove any guest who cannot
comply or refuses to comply with AAT Kings’ terms and conditions. If this
occurs, you are responsible for the cost of travel back to your hometown
and AAT Kings shall not be liable for your losses and no refund shall be
provided.
You agree that AAT Kings is released from all liability for, and you agree
not to hold AAT Kings responsible for termination of your tour
arrangements in accordance with the previous conditions, or any decision
made by AAT Kings or by any service provider who refuses to provide you
with special accommodations facilities or services that are not available
or who refuses to carry you by reason of any disability or medical
condition. You agree that our AAT Kings’ Travel Director or Representative
may take photographs and videos of you while you are on vacation and
that these may be used in our brochures and/or advertising or publicity
material without obtaining any further consent or payment in respect of
such photographs and/or films.
Passports, Visas and other Entry/Exit Requirements
To enter and leave Australia and New Zealand, all guests including children
must be in possession of a machine-readable passport valid for 6 months
after their trip return date along with applicable visas. Some countries
require multiple entry visas. Please refer to www.aatkings.com ‘All You
Need To Know’ section. For Australia, Canadian and US passport holders
require an ETA prior to departure. Please consult AAT Kings or your travel
agent for further details. Due to government imposed security/immigration
measures, passport and emergency contact information is required for all
guests prior to release of travel documents. It is the guest’s sole
responsibility to secure and/or pay for any and all visas, reciprocity fees,
affidavits, immunizations, etc. that are required to be permitted entry into
each destination. In some countries you may be subject to (reciprocity) fees
and or departure taxes/exit fees which will be collected at the airports upon
entry/departure by local government authorities. Please note that entry to
any country may be refused even if the required information and travel
documents are complete and, if this occurs, no refund is due. For up-to-date
detailed information on travel documents and visas, entry/exit taxes and
further information on entry and exit requirements please check with your
Travel Agent or local consular services. Obtaining and carrying these
documents is your sole responsibility. AAT Kings bears no responsibility for
such information and will not be responsible for advising and/or obtaining
required travel documentation for any guest, or for any delays, damages,
and/or losses including missed portions of your vacation related to
improper documentation.
Air Arrangements
Special airfares for travel within Australia and New Zealand are available
to international visitors, in conjunction with their international air tickets.
Your travel professional will have details.
Reservations/Ticketing: Air-inclusive bookings require an additional
non-refundable deposit at time of booking. Upon receipt of air deposit, your
airfare, taxes and surcharges are final. This will be regardless of future price
fluctuations up or down. When booking a guided vacation including flight,
you will be required at the time of booking to provide us with the full name as
detailed on the passport, date of birth, passport number, date and place of
issue and expiration date for each guest. For published airfare bookings, a
$75 per person processing fee will be charged. Changes to flight itineraries,
name changes and/or corrections may either not be allowed or may result
in penalties charged by the airline. These are the guest’s responsibility.
Airlines (and other travel providers, including AAT Kings) change prices and
routes from time to time. All air routings are in the sole control of the airline
and are subject to change at any time.
Airline Availability: Seats are limited in our contracted class of service
and may not be available on every flight. AAT Kings does not hold block
spaces on any airline and does not assure seat availability for every single
guided vacation departure date.
Airline Seating: Not all airlines offer pre-assigned seats. Some may
charge for pre-assigned seats. Any additional charges imposed by airlines
will be at the guest’s expense. Where pre-assigned seats are not offered or
different seats are desired guests must contact the airline(s) directly to
arrange seating assignments. Seating is solely under the airline’s control,
as are itinerary changes due to flight delays and schedule changes.
AAT Kings reserves the right to offer alternative schedules for itineraries
affected by airline schedule changes and equipment flight delays, flight
cancellations and schedule changes are the responsibility of the airline.
AAT Kings will not be responsible or liable for such delays or rescheduling.
Price Changes: Airlines and other travel providers (including AAT Kings)
change pricing and itineraries from time to time. Prior to your booking and
paying for travel, all prices and itineraries in this brochure are subject to
change at any time. Guest Changes to flight itineraries and name changes
may result in penalties charged by the airline. These are the guest’s
responsibility. Airline Fuel Surcharges and Air-Related Taxes, Fees and
Restrictions Airfares will be provided at time of booking, will be based on
round-trip purchase, and will include air-related taxes, fees and fuel
surcharges imposed by the airlines. Any additional fees charged by the
airlines such as baggage handling, seat selections and/or any other
services are at the sole responsibility of the guest(s).
Airline Special Requests: Seat assignment and special meal requests
can be requested at time of booking. AAT Kings does not assure the
request will be granted. Frequent Flyer miles can be accrued on most air
carriers. Upgrades using mileage are not permitted. Many airlines do not
automatically add frequent flyer numbers to records for flights booked
and ticketed by AAT Kings. It is the guest’s responsibility to request
frequent flyer credit from the airline. AAT Kings shall not be responsible for
matters concerning frequent flyer miles.
Air Transportation: Not included unless otherwise indicated in the price
panel. Please be advised that due to the Transportation Security
Administration’s (TSA) Secure Flight Program, airlines must collect
required information from guests. For more information regarding TSA’s
Secure Flight Program, please visit www.tsa.gov
Booking Changes, Cancellations & Refunds
A fee of $35 or more per person, per change and any further costs we
incur, will be charged for any revisions or alterations made to a reservation
after the booking is confirmed with payment unless the change increases
the price of the booking. Costs and changes may increase the closer to
the departure date that changes are made. We will try to make your
requested change but it may not be possible. A change of Guided Vacation
date or itinerary within 45 days of departure date will be treated as a
cancellation. Cancellation fees will apply except when changing to an
earlier departure date and the vacation price is equivalent or greater, in
which case a $35 (or more) per person amendment fee will be charged.
Name changes or corrections will be treated as a cancellation and fees
may apply. You must also pay any charges or fees imposed by airlines for
any changes, including name and date changes. This can be up to 100% of
the value of the ticket.
Smart Ways to Save
1. Early bird savings apply only to the land component of the First Choice or
Inspiring Journeys vacation, for departures from 01 April 2020 to 31 March
2021. They do not apply to Best Buys guided vacations, Short Breaks, Day
Tours, pre or post accommodations, rail or cruise components, or third party
operated tours. Subject to availability and may be withdrawn at any time.
2. Kings Club Past Guest Benefits – one benefit will be available per person, per
AAT Kings operated Guided Vacations (First Choice, Best Buys) & Inspiring
Journeys. You must have traveled with us before you can redeem a benefit.
Please advise previous tour details at time of booking, subject to verification.
3. Add Ons – 2nd vacation discount applies to AAT Kings operated Guided
Vacations (First Choice, Best Buys) & Inspiring Journeys. Vacations must be
booked at the same time and the discount is per person off the land only
portion of the vacation with the shortest duration.
4. The triple share discount is available when 3 guests share a twin or double
room with an extra bed (foldaway, sofa bed or rollaway) and is not available
with Young Traveller discount. Triple rooms are not available on Inspiring
Journeys, third party operated tours, cruise and rail vacations. Please refer to
Triple Rooms section of booking conditions for more details.
5. Our ‘traveling solo’ single supplement discount applies to AAT Kings operated
First Choice and Best Buys Guided Vacations. Shared rooming for solo
travelers is not available on Inspiring Journeys, third party operated tours,
cruise and rail vacations.
6. Group Travel option applies only to AAT Kings & Inspiring Journeys operated
vacations. Additional conditions apply, please enquire for more details.
Please refer to aatkings.com/combined or call AAT Kings for a full list of which
discounts can be combined.
Cancelations & Cancelation Fees
Travel arrangements for any member of the party may be canceled at any
time by written notice by the person who made the booking. Please note
the following:
• If full payment is not received 45 days prior to departure date AAT Kings
has the right to cancel your reservation. AAT Kings will not be responsible
for lost reservations.
• Notice of cancellation must be made in writing directly to AAT Kings or
through your travel agent.
• If a person in a party cancels and there is a room change caused by this
cancellation (such as a Twin/Double to Single, or Triple to Twin/Double),
changes for the new room type will be the responsibility of the remaining
party.
• The charges detailed in the Summary Information Table will be applied
when notice of cancellation is given after the booking is confirmed.
• If a guest fails to join the vacation on the day of departure, cancellation
fees will be 100% (unless the guest notifies us of the delay and joins the
vacation later at their own expense).
• Cancellation fees applied to additional accommodations and/or
chargeable transfers, prior to and after the vacation reserved through
AAT Kings, are additional to any cancellation or other charges that may
be levied by your Travel Agent.
• Additional hotel accommodations and/or chargeable transfers canceled
within 14 days of booked date will incur a 100% cancellation fee. For
cancellation outside 14 days before the booking date the following fees
will be charged.
AAT Kings Guided Vacations, Short Breaks & Inspiring Journeys
PERIOD OF NOTICE
CANCELLATION FEE
45 days and over
Deposit forfeited
44-22 days
25% of tour price
21-8 days
30% of tour price
7-1 days
50% of tour price
Departure day (no show)
100% of tour price
AAT Kings Day Tours
PERIOD OF NOTICE
Less than 6 days
prior to departure
24 hours or no show
CANCELLATION FEE
50% of tour price
100% of tour price
Travel agent fees and cancellation charges may also apply
Airline Flights/Tickets: After deposit has been received, any changes
prior to airline ticketing incur a $35 service fee per person or if after
ticketing a $75 service fee per person. This is in addition to any airfare rate
increase and any additional change fees imposed by the Airline. Some
airfares including published fares booked by AAT Kings are
non-changeable and non-refundable. See Air Cancellation Section above.
AAT Kings is not responsible for other travel arrangements that you or
your party has made outside AAT Kings that are affected by our
cancellations.
If the reason for your cancellation is covered under your insurance, you
may be able to reclaim these charges from your insurer. You and your
Travel Agent are responsible to make this claim to your insurer.
Illness or Absence Early return expenses are the guest’s responsibility.
There is no refund for absence or early departure from a vacation,
included but not limited to missed hotels, transfers, meals or sightseeing.
AAT Kings urges you to purchase travel insurance to cover such
circumstances.
AAT Kings makes no representation or guarantees concerning
reimbursement, scope of coverage or other aspects of any travel
insurance policy or claim.
Triple Share Rooms
Triple share rooms may be available on selected vacations in limited
numbers. Triple rooms will often feature one double bed plus a ‘foldaway’,
‘sofa bed’ or ‘rollaway’. Three adults may find these rooms small and
suitcase space slightly restricted; they are generally more suitable for 2
adults and a child. Triple share rooms are not available at all hotels.
Quad Share Rooms
Quad share rooms are not available and clients are required to book two
twin rooms. Inter-connecting rooms are available on request and subject
to availability.
Solo Travelers
Where single rooms are available, an additional charge applies. Refer to
individual programs. Single rooms in some remote locations cannot
always be guaranteed and in some cases, the single charge is obligatory.
If you would prefer not to pay the single supplement on Guided Vacations
you can share with a guest of the same gender at no extra cost. If we can’t
pair you up, we’ll accommodate you in a single room. Please request at
time of booking. Does not apply to Inspiring Journeys and Short Breaks.
Hotel Check-in/Check-out
Check-in time at most hotels is 3pm. If you are arriving early into a city, you
may wish to request an early check-in to your hotel room, so as to allow for
immediate check-in. An additional nights charge will apply.
Extended Stays
If you arrange with AAT Kings to remain at a destination before or after
your vacation, your stay will be at your sole expense as is the transfer to
either the hotel or airport. Please see the ‘Why not stay a little longer’
section of this brochure for a list of pre and post vacation
accommodations. Space is limited and if available is for up to three nights
before and/or after each vacation. Breakfast and luggage handling is not
included unless otherwise noted. If your extra night/s accommodations is
not the hotel where your vacation begins or ends, you will be responsible
for your transfer arrangements at your own expense.
Refunds and Penalties
Illness or absenteeism: in the event of your withdrawal from a tour after
commencement for reasons of illness you must obtain a medical
certificate in support of any insurance claim. We regret that no refunds
can be made for absences from a tour, including but not limited to, missed
meals or sightseeing. AAT Kings makes no representation or guarantees
concerning reimbursement of funds paid by you under any insurance
claim.
Travel Insurance
AAT Kings recommends that all guests purchase comprehensive Travel
Insurance. Certain countries have a requirement for foreign visitors to
have valid medical insurance on entry. AAT Kings cannot be held
responsible for denied entry if a guest is unable to provide details to
authorities of insurance or denial of entry for any reason.
Vacation Inclusions
Transportation, entrance fees and boat cruise prices as per itinerary,
services of a Travel Director and/or Driver Guide and meals as specified.
Accommodations on a twin share basis (unless otherwise specified).
Subject to a minimum number of clients, AAT Kings reserves the right to
operate touring on a smaller vehicle with a Driver Guide. On some
occasions coach restrooms may be inaccessible depending on
operational conditions.
Itinerary Variations
AAT Kings strives to improve vacation itineraries, services and features. If
improvements can be made, or if circumstances beyond our control make
changes necessary, we reserve the right to vary itineraries and to
substitute hotels. At certain peak periods multiple departures may
operate, sometimes in reverse order, hotels may vary from those stated
on the itinerary pages. On vacations which include cruises, the ship may
be changed for operational reasons and on Milford Sound may be shared.