PREPARED BY SEVDE TACIR and HER TEAM-UMURLU CAVIT BASLIK SECONDARY SCHOOL
Receptionist
Salesman
Receptionist
Salesman
Receptionist
Salesman
Receptionist
Salesman
Receptionist
Salesman
Receptionist
Salesman
A BAD LINE
Robotics Limited. Good morning
Good morning. ………….. I ……………… to Mr. Rodriguez
please? …………………….. is Bob Whittaker.
I’m sorry, ……………. you repeat your name more
……………………….. please?
Yes, of course, Bob…..Whittaker
I’m ………………………., I can’t ………………….. you very well. Could
you ………………………… it please?
Yes, Bob Whittaker. That’s W H I double T A K E R
I’m sorry his line’s ……………………………. Can I
………………………….. a message?
Yes, could you ……………………. him to call me ……………………..
please? My number’s London 350-2261
I’m sorry, where are you ……………………………….. from?
From London
OK, thank you Mr Whittaker. Goodbye
Goodbye and thank you.
What would you say to someone on the phone if…
1.
you couldn’t understand their name?
2.
you answered your friend’s phone and he/she was out at lunch at that
moment?
3.
you called him/her and the line was very bad (i.e. it was very noisy and
you couldn’t hear them well)?