Nick wanted me to mention at this point that if he is given any compensation, he will be donating it to the Air Ambulance Service. So far he has been offered a measly £100, which was declined. Obviously.
Anyway, I'll let Nick get back to telling hist story.
"At around 03:30 during the night, I made two other calls to the RAC to ask what time in the morning would the meet be. First call it sounded like a young lady, she wasn't
sure, but told me she would get her manager to call me back. No call back came (no surprise there). After trying to contact them again, no one was answering. I did manage to get through around 07:00, and asked to speak to the Triumph Assist manager to lodge my complaint for the service received. The complaint was accepted."
"The RAC phoned me back and said another truck would be waiting for us in Newcastle, and there would no delay - it would take me straight home. This was the case, but I still had to load and unload my own bike as no one would take the responsibility."
So, all in all, an elderly gentleman of 79 who is vulnerable and exposed to the elements was left in limbo by the RAC for over 24 hours. At one point having to sleep rough with the bike in a petrol station! All because the RAC couldn't get their act together and send a van, even though they have over 12 hours to make arrangements.
I'll let Nick wrap up in his own words... "In my conclusion the RAC are NOT suitable for bikes, and they don’t give a toss about us. RAC Triumph Rider Assist isn’t worth the paper it’s written on, and will do more harm to Triumph’s reputable name than good. The stress caused to my wife, family and friends, plus myself, has been unbelievable."
"Please also understand my holiday has been cut short, all the while with the stress of worrying that my “pay-as-you-go” mobile phone would run out of minutes and battery power - not ideal when you are stranded in the Scottish mountains."
"I haven't heard anything from the Triumph Assist manager - he is a ghost. The best treatment I’ve had for the Cancer is riding my bike, but this has really set me back. I hope the RAC and Triumph can put this right!"
So, we're appealing to the RAC and Triumph to do what's right by this dedicated, long-term Triumph customer. You guys have really let him down. What are you going to do to fix it? (Kev Quirk)
31