30 Fastest Growing Companies in Asia 2019 30 Fastest Growing Companies in Asia 2019 | Page 70

Pand.ai – Creating the best chatbots in
Southeast Asia
E
Chuang Shin Wee
Co-founder & CEO
“By combining our art of
conversational flow design,
with our science of natural
language understanding, we
handcraft the best chatbots
that leave your users in
awe.”
veryone is asking this buzz
word especially if you belong
to a tech background. A
Chatbot or “Chatter Robot” is a
computer program that mimics
human conversations in its
natural format including text or
spoken language using artificial
intelligence techniques such as
Natural Language Processing,
image and video processing,
and audio analysis. The most
interesting feature of the bots
is that they learn from past
interactions and become intelligent
and smarter over time. Chatbots
works in two ways- rule-based
and smart machine-based. Rule-
based chatbots provide predefined
responses from a database, based
on the keywords used for the
search. Smart machine-based
chatbots inherit their capabilities
from Artificial Intelligence and
Cognitive Computing and adapt
their behavior based on customer
interactions.
With the spread of messengers,
virtual chatterbots that imitate
human conversations for solving
various tasks are becoming
increasingly in demand. Online
chatbots save time and effort by
automating customer support.
The opportunities provided by
chatbot systems go far beyond
giving responses to customers’