30 Best CEOs of the Year 2020 30 Best CEOs of the Year 2020 | Page 29

fixing it. By using event handlers, we
can specify what a service should
automatically do when the service
check turns critical, from nothing
(default) but alerting, through to
automatically restarting the service,
etc. via scripts, meaning it can do
pretty much anything imaginable.
Conclusion
Automation is a key factor in IT
monitoring; without it unnecessary
duplication of tasks and human
intervention would be required,
hampering IT support and
operations teams worldwide. The
more advanced the monitoring
tool, the more automation it should
provide. Done right, IT monitoring
provides clarity and promotes
operational effectiveness. Done
wrong, it can make your staff crazy
and limit business. For larger
organizations and more complex IT
estates, achieving high operational
efficiency with monitoring demands
ongoing work to gradually build
and optimize customizations and
integrations supporting team
efficiency and productivity. Best
practice is to implement effective
monitoring using enterprise
supported, domain-specific
monitoring templates, then
gradually customize as appropriate
for your IT estate. It makes good
sense to begin by iterating over
notifications, since these will
impact personnel and workflow
most directly: working to reduce
unneeded alerts and deal with
more conditions proactively, within
standardized process workflows.
Mike Walton, Founder & CEO
Mike Walton, Founder and CEO of Opsview
Mike has over 30 years of experience in software and
consulting sales, management and company leadership.
The first half of his career was with large IT and software
companies and for the second half of it he has built start-up
and high growth businesses as a founder, co-founder and
C.E.O. He focuses on raising funding, company development,
executive leadership, strategic sales management and all
aspects of company operations. He also provides strategic
guidance to other high growth technology companies in a non-
executive capacity.
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