FEATURED ARTICLE
Has covid _ 19 changed the way we serve our customers?
During those challenging times when every single customer is even more important than ever, we’ ve had to rethink about the ways we run our businesses, how we fit in our society and the meaning of our lives.
The pandemic has changed the structure of everything, how we experience every moment in our lives, from our we shop to how we work, however has it really changed how we serve our customers? If organizations truly show they care for their customers and their employees and put them in the middle of everything they do, even in the midst of such a turbulent period, you can be sure to come on top.
Claire Boscq-Scott
Founder and CEO The Busy Queen Bee
10 Tips to remember to serve your customers before, during and after the pandemic:
1. Train, train, train and train again … training seems to be the first thing to be cut off the budget! Stop seeing training as a COST instead of a BENEFIT, if you don’ t train your staff how are they expected to perform? Now is the time to put more time and money into your training strategy …
2. According to Shannon Kohn; 55 % of a person’ s opinion is driven by the physical appearance, the first impression what you see whether you are wearing a mask or picking up the phone, smile, build rapport, you never get a second chance to make a good first impression …
3. Listen, mindfully listen to your internal and external customers, be present and receptive. Listen to what they are saying and what they aren’ t; listen to what they want and what they really need are often different things.
4. Go even deeper than empathy, bring compassion. Compassion is not only you feel the pain of the other person but you are going to do everything in your power to help them.
5. Make it personal, remember emotions are running high and you need to make them feel they are not a number but a person who may be scared, stressed, and anxious so connect
24 27TH NATIONAL RETAIL CONFERENCE & STORES ASIA EXPO 2021 AUGUST 12-13, 2021