Availability
Ship week 50 through week 23. Subject to URC availability and minimum box requirements. Begonias are only available from week 50 to week 15. Selecta Geraniums week 1 to 23 Syngenta Geraniums week 45 to 23 Dianthus and Madinia Dipladenia week 40 to 23 Celosia and Helianthus week 50 to 31 Due to the limitations of shipping into Category 1 states at certain times of the year, because of the Japanese beetle regulations, the following states will not be available to ship to from week 23 to week 40: Category 1 states: Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington. This does not include poinsettias, which are rooted in an inert media and exempt from the restrictions. Live availability of rooted cuttings can be found by clicking on the Lucas Availability / ePicas link on our website @ www. LucasGreenhouses. com Growing and culture information, as well as a picture, can also be found for most varieties. There is also the ability to export to an excel file and print this information out.
ORders
Late orders based on availability may be placed up to 6pm EST Monday for shipping the same week. Changes need to be made to orders by 4pm EST on Tuesday the week prior to ship. No deletions will be accepted after tuesday and additions will be entered as a late order requiring a new PO. The late order may not ship with the original order. One order may be placed for all products. Orders must be separated by Spring Plants, Mums, Poinsettias, and Prefinished Plants
Cancellations
Any cancellations in full or part, within 9 weeks of the ship date will be immediately invoiced at 33 % as a restocking fee. The restocking fee will absolve the broker of other penalties whether the cuttings are resold or not.
Customer
Pickups:
Available Tuesday after 1 pm for orders not based on late availability.
Call ahead to schedule exact date and time.
Tags:
Claims
Claims, including those related to shipping or transportation issues, shortages, or liner quality concerns, must be reported to Lucas Greenhouses within 48 hours of receipt of liners.
All claims should include the following information:
a detailed description of the issue( e. g. frozen liners, undersized, poor rooting, etc.), the affected cultivar or cultivars, the quantity of liners impacted, and photographic documentation of the affected material. Verification can also be provided by your Broker sales Representative.
Final quantities impacted must be confirmed within two weeks of liner receipt.
If a substitution is made by Lucas and it is not acceptable, a claim must be submitted within four weeks of Lucas issuing the substitution acknowledgement.
Please note that due to factors beyond our control, such as genetics or production methods, some begonias, particularly certain hybrid types, may not branch as freely as expected. claims related to poor branching in begonias will be limited to the cost of the cutting only.
Lucas reserves the right to deny any claim that is not reported promptly.
Tags are optional, but will be included unless specified“ No tags”. Tags may be ordered in 1:1 to 1:10 tag to cutting ratios- Min bundle of 50. Tags are bundled according to tray counts. Orders prebooked and shipped on schedule will have tags arrive before the shipment. Tags are shipped directly from MasterTag. Orders are sent to MasterTag every Monday and Thursday. Orders based on availability and made within 2 weeks of shipping may not have the tags arrive until after the cuttings have shipped.( Example: if an order is placed Wednesday the week prior to shipping, the tag order will transfer on Thursday and then it may take up to 10 business days for the tags to be delivered.) If a change is made to an order by the broker / customer after the tags have been processed, they are still the responsibility of the broker.
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