2 Process Improvement: What Drives Meaningful Change?
Medical staff services teams are always refining credentialing processes to stay compliant – aiming for faster, more accurate workflows and a positive provider experience. With today’ s surge in digital and AI solutions, new efficiency gains are within reach. HealthStream’ s survey asked MSPs how they feel about these potential upgrades.
Process Improvement Initiative
Process improvement is decidedly important to medical staff services leadership, as 96 % ranked it as either“ extremely important” or“ very important.”
Overall, please rate the importance of process improvement— defined as accelerating cycle time, reducing variability, automating where possible, and improving reliability.( n = 311)
71 %
Extremely Important
25 %
Very Important
4 %
Somewhat Important
Implementation of Process Improvement Initiatives
When asked about six targeted improvement initiatives, most medical staff leadership reported they were already in place at their organizations. For every initiative, respondents who had implemented each initiative rated its importance far higher than those who had not – strong evidence that each element genuinely matters once teams see it in action. This makes sense, as streamlining workflows is a regular priority for medical staff services departments and a key focus for leadership. Moving to automated, paperless credentialing processes reduces turnaround times, improves accuracy, decreases administrative burden, strengthens compliance, and speeds up provider onboarding.
2025 TRENDS IN MEDICAL STAFF CREDENTIALING- PROCESS IMPROVEMENT: WHAT DRIVES MEANINGFUL CHANGE? 14