Provider Data Management and Service Expansion Impact

Diving deeper, the survey revealed key factors that contribute to the level of satisfaction in the credentialing and privileging process, namely provider data management and service expansion. Overall satisfaction was significantly correlated with how medical staff services leadership rated the importance of provider data management and service expansion.

Ninety-eight percent rated provider data management, which includes activities such as capturing, validating, analyzing, and managing data on providers, as extremely, very, or somewhat important. Further, 87 % of respondents rated service expansion, which includes adding new services, supporting new stakeholders, or assuming new responsibilities, as“ extremely”,“ very”, or“ somewhat important”.

Our theory is that provider data management and service expansion may influence a provider’ s overall satisfaction with the credentialing and privileging process, and that may explain why leadership views tham as important priorities.

Overall, please rate the importance of provider data management— defined as capturing, validating, analyzing, and managing data on your employed, affiliated, and referring providers— at your organization.( n = 278)

71 %

Extremely Important

Overall, please rate the importance of service expansion— defined as adding new services, supporting new stakeholders, or assuming new responsibilities— at your organization.( n = 258)

33 %

Extremely Important

23 %

Very Important

4 %

Somewhat Important

1 %

Not Applicable

32 %

Very Important

22 %

Somewhat Important

3 %

Not Important

4 %

Don’ t Know

6 %