2025 Solterra Warranty & Maintenance Warranty, Maintenance & Roadside Assistance | Page 16

CUSTOMER ASSISTANCE

In the event that you have any questions or concerns regarding the performance or servicing of your Subaru, it is recommended that you first contact your Subaru Dealer. If your concern cannot be adequately addressed by normal dealership procedures, we recommend you take the following steps:

STEP ONE Discuss the matter with a member of dealership management. If the Service, Parts or Sales Managers have already reviewed your concerns, contact the General Manager or the Dealer Principal.

STEP TWO If you require further assistance, contact the Dealer Service Manager and request that your concerns are reviewed and discussed with the Subaru District After-Sales Manager responsible for your area.

STEP THREE

If your concerns are still not addressed to your satisfaction, contact our Customer Experience Team with the following information: a. Your name, address and telephone number b. Year and model of vehicle c. Vehicle Identification Number( VIN). Refer to your vehicle registration for this number. You may also refer to your Subaru Owner’ s

Manual for the location of the VIN on your vehicle. d. Purchase date of the vehicle e. Present odometer reading f. Your Dealer’ s name and location g. The nature of your concern and / or cause of dissatisfaction

You can reach the Customer Experience Team by:

The Customer Experience Team, in cooperation with the Subaru District Manager responsible for your area, will review the case and determine if everything possible has been attempted to ensure your satisfaction.

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