2025 BBB serving the Heart of Texas Annual Report | Page 8

BBB IMPACT STATS

10,148,279 10,736,346 $ 3.1 Million 14,857

TOTAL BBB. ORG WEBSITE VISITS( 2025)
WEBSITE PAGE VIEWS
VALUE OF EARNED MEDIA
SOCIAL MEDIA ENGAGEMENT

6,992,846 55,624 60,183 15,489

BBB BUSINESS PROFILES PROVIDED TO THE PUBLIC
CUSTOMER REVIEWS SUBMITTED
BBB DYNAMIC SEAL CLICKS
TOTAL ACCREDITED BUSINESS LOCATIONS

3,189 41 241 51,151

NEW APPROVED ACCREDITED BUSINESSES
REVOKED ACCREDITED BUSINESSES
APPLICATIONS FOR ACCREDITATION DENIED
COMPLAINTS HANDLED

72.6 % 20.8 67 72

RESOLUTION RATE
AVERAGE DAYS TO CLOSE DISPUTES
ADVERTISING CHALLENGES
INVESTIGATIONS
1 Roofing Contractors
1 Airlines
2 General Contractors
2 Auto Insurance
BUSINESS TYPES MOST INQUIRED ABOUT:
3 Car Buying 4 Plumber 5 Property Management
BUSINESS TYPES MOST COMPLAINED ABOUT:
3 Social Media Marketing 4 House Cleaning 5 Auto Manufacturers
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