Customer Service
Exceptional customer service is all in the details .
• 1PSL Customer Service , page 22
• Build the Essential Skills for Exceptional Customer Service , page 22
• Calm the Customer : Service Behaviors that Matter , page 23
• Consider Your Coworkers – Internal Customer Service , page 23
• Customer Service Recovery Strategies , page 24
• Quality Service in the Public Sector , page 24
A Guide to City Systems
Learn from the experts on the common systems and processes we use here in the City .
• Basics of Municipal Budgeting , page 26
• CIP Instruction , page 26
• Developing Key Performance Indicators , page 26
• Developing Strategic Plan Project Charters , page 27
• GIS Essentials , page 27
• GovQA for End Users , page 27
• Legistar Essentials : Council Agenda Items , page 28
• Managing Your Grant Award : Tips and Resources Available Through the Grants and Advocacy Team , page 28
• Munis 101 , page 29
• Munis : Budget Operating Instructions FY25 , page 29
• Munis : Contracts Entry , page 29
• Munis : Financial Reporting with Cubes , page 30
• Munis : Grants Master Module , page 30
• Munis : Project Ledger , page 30
• Munis : Request for Check , page 31
• Munis : Requisition Entry , page 31
• Munis : Vendor Processing , page 31
• Payroll & Kronos : Standards of Timekeeping , page 32
• Preparing Grant Applications , page 32
• Private to Public Sector : Ensuring a Successful Transition , page 33
• Public Record Requests ? What Should I Do Now ?, page 33
• Purchasing Card ( P-Card ) Processing , page 34
• Purchasing Standards – Procurement 101 , page 34
• Records Coordinator Collaboration Training , page 35
• Requesting a Budget Amendment with OMB , page 35
• The Strategic Plan & Me , page 36
Training & Development Catalog | 2024 Dates , times and locations are subject to change . Page | 7