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Baylor Scott & White Heart and Vascular Hospital | Patient Satisfaction , Quality and Patient Safety
Patient Satisfaction , Quality and Patient Safety
5-Stars awarded for HCAHPS patient experience rating by CMS
Service excellence
Leadership for each of the Baylor Scott & White Heart and Vascular Hospital locations collaborates with the nationally recognized vendor , Press Ganey Associates , Inc ., to provide national , regional and specialty comparisons for patient satisfaction measurements across the care continuum .
Continued recognition for excellence in patient satisfaction and the patient experience is a testament to a team focused on compassionate communication at every step of the patient ’ s journey . The scores identified in this section reflect the individual fiscal year 2024 outcomes .
In early fiscal year 2024 , Baylor Scott & White Heart and Vascular Hospital was once again awarded by Press Ganey ® the Guardian of Excellence ® award for Patient Experience in HCAHPS for achieving above the 95th percentile for each reporting period for the award year .
In addition , for fiscal year 2024 , the hospital was recognized with the coveted Press Ganey 2023 Pinnacle of Excellence Award ® for the demonstrated commitment to placing human experience ( HX ) at the heart of healthcare .
The following table represents several of the Press Ganey patient experience results at fiscal year-end as reported by Press Ganey .
Outpatient survey results ( Mean FY24 ): Outpatient survey results : Likelihood to recommend BSWHVH - Dallas 97.2 %
Percentile ranking : 96th BSWHVH - Fort Worth 97.0 %
Percentile ranking : 90th BSWHVH - Waxahachie 97.3 %
Percentile ranking : 93rd All PG * 94.9 %
Ambulatory surgery survey results ( Mean FY24 ): Outpatient survey results : Likelihood to recommend BSWHVH - Dallas 90.9 %
Percentile ranking : 78th BSWHVH - Fort Worth 90.1 %
Percentile ranking : 74th BSWHVH - Waxahachie 92.7 %
Percentile ranking : 88th All PG * 85.1 %
HCAHPS inpatient survey results ( Dallas only ): Question : Likelihood to recommend
BSWHVH - Dallas All PG *
Question : Communication with physicians BSWHVH - Dallas All PG *
Question : Communication with nurses BSWHVH - Dallas All PG *
70.2 % Percentile ranking : 96th
79.9 % Percentile ranking : 96th
79.7 % Percentile ranking : 95th
89.5 %
90.4 %
89.0 %
* Key to satisfaction measures
Timeframe : Fiscal year 2024 July 1 , 2023 – June 30 , 2024
Measurement : Mean Score
BSWHVH : Baylor Scott & White Heart and Vascular Hospital
All PG : Comparison group of all hospitals in Press Ganey database
CMS : Centers for Medicare & Medicaid Services
BETTER than the All Press Ganey Hospital Mean *
Reported by Press Ganey ®