2024 Outcomes - Baylor Scott & White Heart and Vascular Hospital Fiscal year 2024 | Page 59

Services and Programs

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Mohanakrishnan Sathyamoorthy , MD , FACC - Medical Director , Cardiology
In collaboration with Baylor Scott & White All Saints Medical Center – Fort Worth , the cardiovascular team saw increasing patient volumes served by expanded programs and services in fiscal year 2024 . Patients came from the metro Fort Worth area , West Texas and beyond . Advanced cardiovascular outcomes and volumes are noted over the next several pages .
Patient satisfaction
Baylor Scott & White Heart and Vascular Hospital - Fort Worth collaborates with Press Ganey ® Associates , Inc . to measure patient satisfaction across the entire patient experience . The goal is to support patient experiences that are highly satisfying and that reflect service excellence since the results are directly correlated to quality and safety outcomes .
At the foundation of providing excellent patient experiences are the people who care for patients every day — at the bedside — as well as those in vital support roles . The Fort Worth team includes skilled acute care nurse practitioners who work closely with the cardiologists on the hospital ’ s medical staff to provide individualized cardiovascular care .
BETTER than the All Press Ganey Hospital Mean
Reported by Press Ganey ®
The following scores represent the outcomes of the ambulatory surgery patient experience for Baylor Scott & White Heart and Vascular Hospital - Fort Worth .
Outpatient surveys results : likelihood to recommend BSWHVH – Fort Worth All hospitals in PG database
Overall satisfaction : communication with nurses BSWHVH – Fort Worth All hospitals in PG database
Overall satisfaction : communication with physicians BSWHVH – Fort Worth All hospitals in PG database
Response of hospital staff BSWHVH – Fort Worth All hospitals in PG database 64.60 %
Percentile ranking : 90th
79.70 % Percentile ranking : 99th
79.90 % Percentile ranking : 99th
Percentile ranking : 99th
97.00 % 94.90 %
94.90 %
93.90 %
88.70 %
Baylor Scott & White Heart and Vascular Hospital — Fort Worth | Services and Programs

> 94 %

RNs have BSN or higher
Hospital environment : cleanliness and quietness BSWHVH – Fort Worth
88.50 %
All hospitals in PG database 66.50 % Percentile ranking : 99th