Employee Training and Development
Employee development is at the heart of our culture, fostering engagement inclusivity, and a workplace where all voices are heard. Meeting the Airports Authority’ s mission and goals requires skilled leaders who can defi ne expectations, communicate roles and responsibilities and provide resources for employee growth. In 2024, we strengthened our foundation by focusing on the core principles of effective leadership, ensuring our supervisors, managers and executives are equipped to lead with confi dence and clarity.
Manager Development Program
The inaugural Manager Development Program played a key role in equipping future leaders with the skills to drive sustainable and responsible business practices. With 34 participants, the program emphasized data-driven decision-making, employee engagement and cross-functional collaboration— critical elements in fostering an inclusive and forward-thinking leadership culture.
Back to Basics: Training Framework for Supervisors and Managers
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The Back to Basics: Training Framework for Supervisors and Managers provided the tools, knowledge and support needed to excel as a leader. The program was designed to empower our employees to navigate today’ s fast-paced and evolving workplace. It was delivered in four modules, each focusing on key areas of leadership development:
• Business Acumen – Enhancing decision-making, performance feedback and understanding the business of the Airports Authority.
• People & Culture – Developing communication skills and emotional intelligence in the workplace.
• Well-being & Resilience – Strengthening confl ict resolution, stress management and promoting workplace happiness.
• Business Communication – Elevating professionalism, presentation skills and networking abilities.
Professional Development Program
As we closed out 2024, we prepared our current Professional Development Program Associates for graduation. Their fi nal milestone was a group presentation at the December Manager’ s Forum, where they showcased revenue-generating ideas aimed at enhancing the passenger experience at our airports. With this achievement, they successfully completed the three-year program and transitioned into their full-performance roles in January. Additional cohorts of associates will be assigned to the program in subsequent years.
COMMUNITY ENGAGEMENT | 2024 IMPACT REPORT 21
METROPOLITAN WASHINGTON AIRPORTS AUTHORITY