• National Cardiovascular Database and Registry ( NCDR ) – Cath PCI Registry – LAAO Registry – STS / ACC TVT Registry – Chest Pain - MI Registry
• Society for Thoracic Surgeons ( STS ) – Adult Cardiac Surgery Database – General Thoracic Surgery Database – Intermacs Database
• Vascular Quality Initiative ( VQI ) – Endo AAA Repair – Open AAA Repair – Thoracic and Complex EVAR – Carotid Artery Stent – Carotid Endarterectomy – Infra-Inguinal Bypass
• American Heart Association ( AHA ) – Mission : Lifeline ( GWTG )
• Medicare & Medicaid Services ( CMS )
• Press Ganey ® Associates
• Progress CTO – Prospective Global Registry for the Study of Chronic Total Occlusion Intervention
• TRAC-AF ( Attricure )
• International Registry of Acute Aortic Dissection ( IRAD )
• Baylor Scott & White Quality and Healthcare Improvement
Baylor Scott & White Heart and Vascular Hospital | PATIENT SATISFACTION , QUALITY AND PATIENT SAFETY
6
Patient Satisfaction , Quality and Patient Safety
Service excellence
Leadership at Baylor Scott & White Heart and Vascular Hospital , both the Dallas and Fort Worth locations , collaborates with the nationally recognized vendor , Press Ganey Associates , Inc ., to provide national , regional and specialty compared patient satisfaction measurements across the care continuum .
Continued recognition for excellence in patient satisfaction and the patient experience is a testament to a team focused on compassionate communication at every step of the patient ’ s journey . The scores identified in this section reflect the individual fiscal year 2023 outcomes of the respective patient populations for Dallas and Fort Worth campuses .
In early fiscal year 2023 , Baylor Scott & White Heart and Vascular Hospital won the Guardian of Excellence ® award for Patient Experience in HCAHPS for achieving above the 95th percentile for each reporting period for the award year .
BETTER than the All Press Ganey Hospital Mean *
Reported by Press Ganey ®
Outpatient survey results ( Mean FY23 ) Question : Likelihood to recommend
BSWHVH - Dallas BSWHVH - Fort Worth All PG *
Ambulatory surgery survey results ( Mean FY23 ) Question : Likelihood to recommend
BSWHVH - Dallas BSWHVH - Fort Worth All PG *
* Key to satisfaction measures
Timeframe : Fiscal year 2023 July 1 , 2022 – June 30 , 2023
Measurement : Mean Score
BSWHVH : Baylor Scott & White Heart and Vascular Hospital
All PG : Comparison group of all hospitals in Press Ganey database
92.6 % 85.4 %
97.2 % 97.7 % 94.7 %
91.1 %
CMS : Centers for Medicare & Medicaid Services
Quality and patient safety
Baylor Scott & White Heart and Vascular Hospital quality and patient safety outcomes are reported to numerous patient registries , private benchmarking organizations and governmental databases .
Awarded for HCAHPS Patient Experience Rating by CMS
Registries and data sources involved in citations for the fiscal year 2023 outcomes for heart and vascular data include :
• National Cardiovascular Database and Registry ( NCDR ) – Cath PCI Registry – LAAO Registry – STS / ACC TVT Registry – Chest Pain - MI Registry
• Society for Thoracic Surgeons ( STS ) – Adult Cardiac Surgery Database – General Thoracic Surgery Database – Intermacs Database
• Vascular Quality Initiative ( VQI ) – Endo AAA Repair – Open AAA Repair – Thoracic and Complex EVAR – Carotid Artery Stent – Carotid Endarterectomy – Infra-Inguinal Bypass
• American Heart Association ( AHA ) – Mission : Lifeline ( GWTG )
> Coronary Artery Disease ( CAD ) > Stroke
Additional data sources include :
• Medicare & Medicaid Services ( CMS )
• Press Ganey ® Associates
• Progress CTO – Prospective Global Registry for the Study of Chronic Total Occlusion Intervention
• TRAC-AF ( Attricure )
• International Registry of Acute Aortic Dissection ( IRAD )
• Baylor Scott & White Quality and Healthcare Improvement
* The 97th percentile equates to 89.5 % of patients rated on a scale of 0 to 10 , a 9 or 10 for the Dallas campus . Timeframe : FY23 .