R E C O M M E N D A T I O N S
Looking Back
In last year ’ s Language Access Compliance Summary Report , OCEIA recommended that City agencies and departments :
Strengthen their language assistance capacity by increasing bilingual staffing levels and language services budgets ;
Improve accessibility through continued digital and telephonic language services adaptation ; and
Increase language services planning and coordination for public health crises , disasters , and emergencies .
Departments showed some improvements in these areas over the past fiscal year . Citywide bilingual staffing levels and language services budgets increased . Departments also engaged in language services planning and coordination for emergencies .
In addition , Departments increased the Citywide number of in-person interpretations during the last fiscal year . Being prepared to provide successful language services through both remote and in-person models will be important as Departments continue transitioning from remote services to hybrid models that include in-person services .
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