2023 Language Access Compliance Summary Report | Page 42

S P O T L I G H T : D I G I T A L A C C E S S I B I L I T Y A N D I N C L U S I O N S T A N D A R D

Language Access

When referring to human translation of digital content , the standard directs Departments to prioritize vital information . But what information that Departments make available to the public counts as “ vital ”?

Departments can look to the Language Access Ordinance ( LAO ) for guidance and specific examples . The LAO describes the meaning of vital information in Section 91.5 , “ Translation of Materials and Signage .” This report features quoted LAO content and an explanation about vital information in the report summary section .

OCEIA is available as a resource to Departments during implementation of the standard . Questions about whether specific digital content constitutes vital information can be directed to OCEIA for guidance by emailing language . access @ sfgov . org .

Tools and resources :

San Francisco Digital Accessibility and Inclusion Standard Web Content Accessibility Guidelines ( WCAG ) 2.1

Digital Services Accessibility Tools and Resources : Collection of resources for testing accessibility and resources on creating accessible products , like pdfs .

Office of Civic Engagement and Immigrant Affairs Language Access Ordinance Resource Library : Resources for language translation and compliance with the Language Access Ordinance .

Reasonable Modification Policy : Explanation of the City ' s Reasonable Modification Policy and process for implementation .

Lep . gov : Federal clearinghouse for language access tools and resources . Plainlanguage . gov : Federal resource for plain language writing tools .

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