Key dates
Spring / Summer
By September 1
By October 1
By February 1
Activity required
Language access liaisons attend the annual LAO compliance training
The electronic compliance report submission form is available
Departments submit their compliance information online
OCEIA publishes the Language Access Compliance Summary Report
Departments submit their self-reported annual compliance data through an online form , available by September 1 of each year . Departments are asked to share information across multiple areas relevant to language access .
This includes :
Whether they have an existing language access policy
The number of bilingual staff employed by the Department
The number of bilingual staff certified by the Department of Human Resources ( DHR )
The number of translations completed during the fiscal year
The number of phone interpretations conducted during the fiscal year
The quality of language services and the quality control methods used
The total dollar amount the Department spent on language access
The total number of in-language interactions with the public
Departments are required to submit their data by October 1 of each year . OCEIA staff members then analyze the results and identify Citywide language access compliance progress and trends . This information is included in the annual Language Access Compliance Summary Report , which is published on February 1 of each year .
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