2023 AWWA / WEF Utility Management Conference Prog 2023 Utility Mgmt Conf Program_FINAL_LR | Page 24

9:15

ESG Risk From a Moody ’ s Ratings Analyst Perspective Helen Cregger , Moody ’ s Investors Service

9:30 Discussion 10:00 Break

10:30 Water Utility ESG Reporting : Drivers , Benefits , & Materiality Matthew Ries , DC Water , Will Masters , Arup

10:45 Watts Water Technologies ESG Journey and the WAVE Water Stewardship Program

11:00 Panel Discussion

11:50 Closing Remarks Karri Ving , Brown and Caldwell

THU05 Transforming Utility Challenges to Business

10:30 a . m .– Noon ROOM : A1 Moderator : Christine Boyle

Leading organizational change takes work . These utilities demonstrate how to be successful in delivering critical services to customers by adapting to changes and challenges and seeing opportunities in both .

10:30 How a Pretreatment Program Successfully Made the Change From Compliance Enforcement to Include Regulatory Assistance Theodore Higgins , City of Los Angeles / LA Sanitation & Environment

11:00 Updating the Toolkit : Equipping Employees to Resolve Complex Development-Related Process Challenges Michael Brink , HDR

11:30 Charlotte Water – Return to Normal Delinquency Operations Bill Rivers , EMA

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