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CUSTOMER CARE
CUSTOMER CARE
It starts with a group of dedicated professionals whose goal is to provide a one of-a kind quality experience with every cabinet we sell . Start-to-finish , our Customer Care Professionals are with you every step of the way by :
• Ensuring orders are processed quickly and accurately
• Following up promptly
• Minimizing errors
• Keeping you informed of your order progress online
• Scheduling swift delivery to fit your schedule
TECHNICAL SUPPORT
Need to check a dimension or access product information ? Complete product specifications , including drawings and dimensions , are available at www . PCScabinetry . com
EMAIL ALERTS
For your peace of mind , we notify you when your order is received , for order acknowledgment , when the order is released to production and when the order ships from our facility . We also provide a weekly open order summary ( report detailing the status of all open orders ) so you are always in the loop .
RESPONSIVE CUSTOMER SERVICE
Need to speak to a customer service professional ? PCS ensures you can reach our Customer Care Team through phone and email . When you need us , we ’ re here .
Customer Service Hours of Operation : Monday-Friday 5am-4pm PST
CUSTOMER SERVICE GENERAL CONTACT INFORMATION
Order Entry / General Order Questions / Deliveries / Marketing Material Requests General Customer Service Phone : 800.840.4415 Credit / Billing Phone / Fax : 714.578.2036 and 888.447.3694 Customer Service Email : PCScustomercare @ woodmark . com