16
HOSPITAL COMPARE PUBLIC REPORT *
PATIENT SATISFACTION |
DESCRIPTION |
TOP BOX STATE AVERAGE
TOP BOX NATIONAL AVERAGE
|
TOP BOX BSWHVH * |
Overall rating of hospital |
Patients who gave the hospital a rating of 9 or 10 ; on a scale from 0 to 10 , 10 being highest |
73 % 73 % 88 % |
|
Willingness to recommend the hospital
Communication with nurses
Communication with doctors
Communication about medicines
|
Patients who reported “ yes ” they would definitely recommend the hospital
Patients who reported that their nurses “ always ” communicated well
Patients who reported that their doctors “ always ” communicated well
Patients who reported that staff “ always ” explained a medicine before giving it to them
|
72 % |
71 % |
86 % |
79 % |
80 % |
85 % |
81 % |
81 % |
83 % |
63 % |
63 % |
68 % |
|
All indicators are better than state and national averages |
Care transitions |
Patients who “ strongly agree ” they understood their care when they left the hospital |
52 % 52 % 62 % |
|
Discharge information |
Patients who reported that “ yes ,” they were given information about what to do during their recovery at home |
86 % 86 % 89 % |
|
* Hospital Compare Public Report can be found at medicare . gov / care-compare . Data includes discharges July 2020 through March 2021 , the latest data available at the time of printing .
Presentation provides “ best practice ” at national conference
During the late 2021 Press Ganey Client Conference , Baylor Scott & White Heart and Vascular Hospital – Dallas shared a care transition best practice . Brandi Crow , MSN , RN , NEA-BC , Director of Value Based Healthcare , Clinical Risk , and Operational Excellence , together with the Manager of Service Excellence and Patient Experience , Michelle Sension , MBA , BSN , RN , NE-BC , and Amy Coffey , BSN , RN , Coordinator – Patient Follow-up , presented Best Practices for Transitioning Care From the Hospital to Home .
During the presentation , it was shared that the facility ’ s Healthcare Improvement team began by enhancing HCAHPS data collection , and then tailored interventions accordingly . Attendees at this session learned strategies for creating a closed-loop system for escalating issues identified during calls ; tracking issues specific to service line , procedure , and diagnosis ; and standardizing call scripting based on patient diagnosis or procedure .
PATIENT SATISFACTION METRICS REPORTED BY PRESS GANEY *
Outpatient survey results ( Mean FY22 ) Question : Likelihood to recommend
BSWHVH - Dallas BSWHVH - Fort Worth All PG *
Ambulatory surgery survey results ( Mean FY22 ) Question : Likelihood to recommend
BSWHVH - Dallas BSWHVH - Fort Worth All PG *
HCAHPS * SURVEY RESULTS
Question : Likelihood to recommend ( Mean FY22 ) BSWHVH - Dallas 91.2 % All PG *
69.6 %
Communication with physicians ( Mean FY22 ) BSWHVH - Dallas 88.6 % All PG *
Communication with nurses ( Mean FY22 ) BSWHVH - Dallas 88.3 % All PG *
83.9 %
78.9 %
78.3 %
89.7 %
Percentile ranking : 99th
Percentile ranking : 94th
Percentile ranking : 95th
97.4 % 97.1 %
94.3 %
92.1 %
BETTER than the All Press Ganey Hospital Mean *
* Key to satisfaction measures
Timeframe :
Fiscal year 2022 ( July 1 , 2021 - June 30 , 2022 )
Measurement : Mean score
BSWHVH : Baylor Scott & White Heart and Vascular Hospital
All PG : Comparison group of all hospitals in Press Ganey database
HCAHPS : Hospital Consumer Assessment of Healthcare Providers and Systems
CMS : Centers for Medicare & Medicaid Services