71
Throughout fiscal year 2022 , ongoing case reviews continued every week during the Structural Heart Disease Program ’ s meetings . During these meetings , a thorough clinical review of valve patient candidates assessed through the Valve Disorders Center and other referral centers is conducted by a multidisciplinary team . Also in these meetings , not only the pre-case review occurs , but retrospective case reviews occur with full transparency of all metrics .
In fiscal year 2022 , the Echocardiography Conferences occurred weekly . These opportunities provide continual education for the entire clinical team including the medical staff . Area clinicians are also invited and special arrangements can be made for inclusion in the conferences virtually .
PATIENT SATISFACTION
Baylor Scott & White Heart and Vascular Hospital - Fort Worth collaborates with Press Ganey ® Associates , Inc . to measure patient satisfaction across the patient experience continuum . The goal is to support patient satisfaction that reflects service excellence since the results have a direct correlation to quality and safety outcomes . Throughout the majority of fiscal year 2022 , as COVID-19 cases in Tarrant County climbed , the team worked diligently with others on the Fort Worth campus to maintain a multi-faceted COVID-19 Safe Care plan . The plan ’ s goal was — and remains — to help keep all those who enter the hospital safe during the pandemic .
Ambulatory surgery patient experience ( FY22 ) Patients who gave a rating of 9 or 10 on a scale of 0 to 10
Overall satisfaction : communication with nurses BSWHVH – Fort Worth 94.8 % All hospitals in PG database
Overall satisfaction : communication with physicians BSWHVH – Fort Worth 91.1 % All hospitals in PG database
Response of hospital staff
All hospitals in PG database 63.4 %
78.3 % Percentile ranking : 99th
78.9 % Percentile ranking : 97th
BSWHVH – Fort Worth 88.8 %
Percentile ranking : 99th Hospital environment : cleanliness and quietness BSWHVH – Fort Worth 86.4 % All hospitals in PG database
65 %
Percentile ranking : 99th Outpatient surveys results : likelihood to recommend BSWHVH – Fort Worth 97.1 % All hospitals in PG database
Percentile ranking : 95th
94.3 %
The patient satisfaction scores and patients ’ comments are regularly reviewed by the hospital ’ s Board of Managers , hospital care teams and medical staff . At least once a week , all leaders review the latest scores and read comments in order to focus improvement efforts . Positive comments are shared with the team to recognize success and service excellence .
The following scores represent the outcomes of the ambulatory surgery patient experience for Baylor Scott & White Heart and Vascular Hospital - Fort Worth .
Baylor Scott & White Heart and Vascular Hospital - Fort Worth | Patient Satisfaction