Website Translation and Localization
In November 2021 , the Committee on Information Technology ( COIT ) successfully adopted San Francisco ’ s first Digital Accessibility and Inclusion
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Standard . The standard was developed in consultation with various Departments , including OCEIA , and lays out Citywide guidelines for the measures that Departments must take to ensure equitable access to City digital services and web content . The policy states that all new San Francisco websites , online applications , and digital content are required to “ provide human translation of vital information in the threshold languages defined by the
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Language Access Ordinance .” The policy also encourages translation of materials for languages that are not currently defined as threshold languages in San Francisco .
Translation of Vital Documents
Departments should continue coordinating translation of written materials with support from bilingual staff , language services vendors and community-based organizations . Departments should also prioritize coordination of quality analyses for these materials ; the Language Access Network of San Francisco ( LANSF ) identified the need for evaluative quality control measures in its 2021 report entitled “ Speaking from Experience : How the Language Access Ordinance Can Better Respond to the Needs of Limited-English Proficient
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Speakers Accessing Public Services in San Francisco .” This could include maintenance of relevant glossaries , clear protocols for content review by multiple parties , and relevant training on quality control and culturally appropriate translation .
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