COVID-19 RESPONSE
HI-TECH CARE MANAGEMENT
MONITORING THE PULSE OF EVERY PATIENT
The newly opened Renown Transfer and Operations Center ( RTOC ) is powered by Renown doctors , nurses , technicians and national technology partners to ensure seamless care for patients and providers for 27 counties across Nevada , Lake Tahoe and northeastern California .
“ Similar to how air traffic controllers manage traffic in and out of airports , the Renown Transfer and Operations Center team sees a bird ’ s-eye view of what ’ s happening across our entire integrated delivery system ,” explained RTOC Director , Melanie Morris , MSN , RN .
The 6,000-square-foot facility is fundamental in ensuring our patients — both in rural and urban communities — receive the best level of care possible . “ Renown Health continues to be an industry leader in remote healthcare monitoring . This success would not be achievable without partnerships with some of the nation ’ s top technology firms . Our partners work collaboratively to prioritize our patients first , whether they are located in urban or rural communities ,” Mitchell Fong , Vice President of Virtual Care said . “ We are putting the patients of Nevada first .”
Benefits of the RTOC include :
• Coordinate all incoming patients transferred from neighboring hospitals
• Match patients to the appropriate bed based on clinical need
• Provide in-house hospitality
• Coordinate video-enabled telehealth monitoring capabilities for Renown ’ s four intensive care units
• Monitor remote home systems
• Emergency and disaster management
12 ANNUAL REPORT