In FY 2018-2019 , LEP clients represented 6.4 % of the total client population . For this reporting period , those interactions decreased further . Of 28,539,171 client interactions reported across all departments , only 2.3 % ( 659,184 interactions ) were with LEP clients . These numbers could reflect the impact of COVID-19 on the community , but further research and a different methodology would be needed to determine all factors .
Translations
Translation of written documents increased significantly in this reporting period over the previous year , from 4,889 translations to over 8,435 translations . The largest increases were in Spanish and Filipino . Of 8,435 translations across all departments , 2,657 ( 31.5 %) were in Chinese , 2,668 ( 31.6 %) were in Spanish , 1,743 ( 20.7 %) were in Filipino , 480 ( 5.7 %) were in Vietnamese , 409 ( 4.9 %) were in Russian , and 478 ( 5.7 %) were in other languages .
Translations by Language
CHI SPA FIL RUS VIET OTH
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Interpretations By Phone
CAN MAN SPA FIL RUS VIET OTH
Telephonic Interpretation
There was also an increase in telephonic interpretation . Of 353,440 phone interpretations across all departments , 80,989 ( 22.9 %) were in Cantonese , 13,013 ( 3.7 %) were in Mandarin , 208,139 ( 58.9 %) were in Spanish , 4,263 ( 1.2 %) were in Filipino , 12,116 ( 3.4 %) were in Vietnamese , 11,402 ( 3.2 %) were in Russian , and 23,518 ( 6.7 %) were in other languages .
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In-Person Interpretation
In-person interpretations dropped from the previous fiscal year , likely due to the public health orders that closed public offices and City buildings . Of 176,568 in-person interpretations across all departments , 73,767 ( 41.8 %) were in Cantonese , 7,300 ( 4.1 %) were in Mandarin , 76,913 ( 43.6 %) were in Spanish , 7,054 ( 3.9 %) were in Filipino , 5,766 ( 3.3 %) were in Vietnamese , 3,760 ( 2.2 %) were in Russian , and 2,008 ( 1.1 %) were in other languages .
In-Person Interpretation
CAN MAN SPA FIL RUS VIET OTH
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