CONTENTS
Vision , Mission and BBB Standards for Trust ................................................................................................... 2
Letter from the President & CEO .......................................................................................................................... 3
2020 Board Officers , Executive Committee and Directors ........................................................................ 4
2020 Awards and Recognition .............................................................................................................................. 6
2020 Torch Award Winners .................................................................................................................................... 8
BBB by the Numbers ............................................................................................................................................... 10
Most Inquired about and Complained about Industries .............................................................................. 11
2020 Financial Information .................................................................................................................................... 14
BBB in the Community ............................................................................................................................................ 15
BBB . org 1