2021 BBB serving the Heart of Texas Annual Report | Page 12

BBB ®

BY THE NUMBERS

Total Accredited Business Locations | 18,303

New Approved Accredited Businesses | 2,791

BBB Business Profiles Provided to the Public | 6.1M

Customer Reviews

Submitted | 34,711

Complaints

Handled | 36,020

Advertising STOP

Challenges | 115

Resolution

Rate | 81.72 %

Average Days to Close Disputes | 25

Mediations and

Arbitrations | 12

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