Printed : 08 / 12 / 2021
Program Code 611061
Prepare to work in a business environment by learning general of�ce and customer service skills . All courses in this certi�cate may be applied toward the Administrative Professional associate degree program or Of�ce Professional technical diploma .
This program is offered at : Crivitz Green Bay Luxemburg Marinette Oconto Falls
All credits in this certi�cate apply toward the following associate degree ( s ):
Administrative Professional , 101066
All credits in this certi�cate apply toward the following technical diploma ( s ):
Of�ce Professional , 311061
Curriculum : Students following the study plan below will complete the Business Professional Essentials Pathway Certi�cate in the number of semesters shown .
First Semester
10-106-114 Keyboarding-Speed Building 10-103-121 Micro : Word-Intro 10-103-131 Micro : Excel-Intro 10-106-102 Of�ce Technologies 10-103-161 Outlook 10-106-153 Professional Pro�le 10-106-172 Customer Contact Skills Semester Total
Total Credits
2 1 1 2 1 3 1 11
11
Shawano Sturgeon Bay
Apply at www . nwtc . edu / apply Submit high school , GED , or HSED transcripts and college transcripts ( if applicable ) to transcripts @ nwtc . edu
Tip ! Our admission advisors will assist you through every step . Have questions ? Connect with NWTC Admissions at start @ nwtc . edu or 920- 498-5444 .
10-106-114 KEYBOARDING-SPEED BUILDING ... typing skill and speed development on the alphabetic and numeric keyboards using analytic / diagnostic software . Basic document processing . Course Typically Offered : Summer / Fall / Spring
10-103-121 MICRO : WORD-INTRODUCTION ... word processing basics including creating , revising , formatting , printing ; sections , tabs , multiple-page numbering ; manipulating text ; creating headers / footers ; creating / formatting tables , graphics ; and merging documents . Course Typically Offered : Summer / Fall / Spring
10-103-131 MICRO : EXCEL-INTRO ... creating worksheets , enhancing worksheet appearance , moving data between worksheets and workbooks , using formulas and functions , creating charts and using clip art . Windows experience improves success . Course Typically Offered : Summer / Fall / Spring
10-106-102 OFFICE TECHNOLOGIES ... an introduction to the information processing cycle including new technology , computer system unit , Internet research , input and output devices , software , networks , ergonomics , and data storage . Course Typically Offered : Fall / Spring
10-103-161 OUTLOOK ... create and organize E-mail , schedule meetings , create tasks , and manage contacts . Course Typically Offered : Summer / Fall / Spring
10-106-153 PROFESSIONAL PROFILE ... developing a professional image and attitude , including study of business ethics and etiquette ; goal setting ; anger , stress , and time management ; understanding of diverse cultures ; and development of platform skills . Course Typically Offered : Fall / Spring
10-106-172 CUSTOMER CONTACT SKILLS ... a hands-on approach to dealing with customers on the phone and in-person . Students will develop effective and ef�cient telephone etiquette , messaging , and voicemail skills .
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