2020 UAB Cardiovascular Institute Annual Report CVI Annual Report 2019-2020 6 | Page 44

UAB MIST (MEDICAL INFORMATION SERVICE VIA TELEPHONE) - REFERRAL UAB MIST is a toll-free 24-hour service that gives physicians and health care professionals immediate access to UAB Medicine faculty, staff, and services regarding inpatient referrals, outpatient appointments, consults, and patient follow-up. The MIST service: • Triages consultation and referral calls to the appropriate UAB physician and service. • Facilitates the patient transfer process with the UAB Center for Patient Flow. • Provides the appropriate routing of patient follow-up, outpatient appointments, and health-related calls, including documentation and call data. In addition, referring physicians may also call MIST to: • Return calls from UAB or provide follow-up information. • Make arrangements for Critical Care Transport. • Contact UAB Physician Services, the UAB Center for Patient Flow, or other UAB administrative offices. UAB AMBASSADOR UAB Ambassador is a secure, web-based tool providing referring physicians with access to their patients’ electronic medical record. The service enhances continuity of care by giving physicians the ability to follow patients throughout UAB Medicine for both inpatient and outpatient visits, including consultation notes, labs, procedure reports, and discharge summaries. UAB Ambassador improves communication between UAB Medicine and referring physicians by removing barriers to timely access of patient records. To register for Ambassador or for additional information, please contact UAB Physician Services at 205.934.6890 or email [email protected]. REFERRALS CRITICAL CARE TRANSPORT Contact MIST by phone at 1.800.UAB.MIST (1.800.822.6478) or via email at [email protected]. UAB PHYSICIAN SERVICES UAB Physician Services seeks to improve communication between UAB Medicine and referring physicians, while also providing support that will enhance continuity of care. Physician Services is available to assist physicians by facilitating the referral process, communicating timely and pertinent information regarding a patent’s visit to UAB, and providing up-to-date information regarding the programs and services available within UAB Medicine. To reach our office directly, please call 205.934.6890 Monday through Friday from 7 am to 4:30 pm or email [email protected]. PHYSICIAN LIAISONS Our physician liaisons travel throughout Alabama and into surrounding areas to visit with referring physicians and their office staff. As licensed registered nurses, the liaisons are able to discuss clinical issues with physicians and assist in the referral process. The liaisons’ goal is to maintain an open line of communication between the referring community and UAB, providing referring physicians with the most up-to-date information on research, technologies, physicians, and services at UAB. Our liaisons are assigned geographically and are available to discuss any concerns or issues you may have. Contact the Physician Services office at 205.934.6890 to connect or schedule a visit with the physician liaison in your area. To learn more visit uabmedicine.org/physicianservices. Critical Care Transport (CCT) is an interfacility transport service providing complete, uninterrupted ICU care to patients from bedside to bedside between any two health care facilities worldwide. CCT is appropriate for patients who are critically ill or at high risk to deteriorate during the course of transfer and therefore are not suited for routine ambulance transfer. CCT air transport also may be appropriate when the transfer distance is beyond 150 miles and the patient is significantly ill and/or cannot tolerate long-distance ground transport. CCT has one jet and three critical care ground ambulances. Both air and ground vehicles are fully equipped ICUs, and the jet can accommodate two patients. Critical care RNs and respiratory therapists staff the transport of adult patients, with physicians available 24/7, and the neonatal team is staffed with neonatal nurse practitioners and respiratory therapists. Some of the special capabilities include bedside laboratory testing, nitric therapy, therapeutic hypothermia, intra-aortic balloon pumps, ventricular assist devices, and ECMO. Critical Care Transport may be reached by calling the UAB Medical Information Service via Telephone (MIST) operator 24/7 at 1-800-UAB-MIST (1-800-822-6478). To learn more, please visit uabmedicine.org/cct. 42 UAB Cardiovascular Institute Annual Report uabmedicine.org 43