ItSMF Australia is one of the most successful chapters in the international itSMF community and
is host to the largest independent service management event in the southern hemisphere.
Our industry and all service management professionals are leading the way in the
transformation of how organisations and people engage with products and services plus build
on their capabilities.
I know you will find partnering with itSMF for our 23 rd annual conference a valuable opportunity
as the event continues to grow and consistently receives feedback on the quality content.
As a valued partner, you will help us work together in these progressive times to design and
deliver valuable and sustainable solutions to our members, delegates and the broader
community.
The itSMF is a connected global community of over 70,000 service management peers,
industry thought leaders, subject matter experts and resources. We draw on that community to
deliver evolutionary best practices and world-class events.
Service Management 2020 will return to Queensland where we will again be enjoying the
warmer winter weather of Brisbane. We will see the bringing together of not only our Australian
community but global thought leaders and industry experts to explore and unpack what the
future of service management looks like and how it will evolve. Through the theme “The Future
is …” your brand, products and services will be featured to hundreds of service management
practitioners and professionals.
Our dynamic 2-day program will feature real life customer journey’s and guidance from
knowledgeable speakers plus internationally respected keynotes. It will be an immersive
experience of knowledge sharing, networking opportunities and exciting speakers sourced from
service management professionals plus more broadly from complimentary communities and
diverse organisations.
Our partners are an integral part of our connected community and I thank you for helping shape
service management into the 2020’s. These are exciting and defining times for service
management.
Kathryn Howard
Conference Director