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VERIZON CONSUMER HOME ( FIOS ) AND WIRELESS CONNECTIVITY

– Ralph Waldo Emerson

VERIZON PREPAID AND POSTPAID CONSUMER PLANS

VERIZON 4G LTE AND 5G ULTRAWIDEBAND NETWORK CONNECTIVITY

VERIZON BUSINESS SERVICES FOR SMALL BUSINESS AND ENTERPRISE CLIENTS

VERIZON MEDIA SERVICES FOR ADVERTISERS AND PUBLISHERS

Henry Curtis Adamson Verizon

301.377.2058 henry . adamson @ verizon . com verizon . com

Leveraging innovation to drive customer and employee satisfaction . Henry Curtis Adamson , as Vice President Global Tech Support , leads an organization of 3500 + frontline representatives within Verizon Consumer Group Customer Service . His team supports internet , TV and voice services to Verizon ’ s consumer and small business customers subscribed to the world-class Fios and legacy DSL and copper landline services across the East Coast . Curtis is responsible for leading the strategy , innovation , and operational excellence within his organization that creates exceptional experiences to make Verizon the # 1 choice for customers and employees . With more than 20 years of experience in the communications industry and as an Air Force Veteran , innovation and operational excellence are not new to him . He and his team wear them as a badge of pride representing continuous focus on increasing customer and employee satisfaction to record levels , coupled with driving growth and cost efficiencies through innovation . Throughout his career , Curtis led numerous innovations to include Verizon ’ s first call notes automation , video support , first work-at-home call center , first social media customer response team , and first IP-based calling switches . These innovations have saved tens of millions in operational costs , driven growth opportunities , and improved customer and employee experiences . When faced with the context of the COVID-19 pandemic , Curtis ’ team partnered with IT and Operational Support teams , and accelerated do-it-yourself ( DIY ) capabilities of an AI-based machine-learning tool called SmartFix that proactively resolves issues on behalf of customers through BOT technology . Making it easy and convenient to help customers stay connected without them needing to reach out to a call center representative . This tool has seen tremendous adoption . Additionally , Curtis and his team moved upstream , from our field teams , a new version of the two-way video support initiative called TechSee that helped to efficiently resolve customer repairs remotely . While recognizing the work continues , Curtis sees really great progress as well as more opportunities to keep Verizon in a leadership position for wired services .