BOOKING CONDITIONS AND
GENERAL INFORMATION
BOOKING CONDITIONS
Travel Agent is responsible for ensuring that the Booking
Conditions stared herein are brought to the attention of
and agreed with their final consu ers inter ediaries
and all other interested parties prior to entering into any
agreement with those parries to which these Booking
Terms and Conditions apply.
INCLUSIONS
Inclusions are noted for each programme. Unless
otherwise specified nor included are airfare airport
improvement fees, national or provincial park fees,
portage, tip, drinking water, meals or items of a personal
nature. Any type of mandatory fee like a resort fee / city
tax etc has to be paid at the hotel directly, the same
in not a part of the package. Transfers to & from for
attraction only are on own arrangement. Please note
rates are subject to availability at the time of booking.
TAXES, FUEL SURCHARGES AND SERVICE CHARGES
Should tax structures, changes in tax rates or
fuel surcharges be implemented, selling prices
will be ad usted and all partners will be notified
of new prices which will take effect upon
such notification
BOOKING PROCEDURES
All inquiries and reservations should be made to:
MAZDA TRAVEL INC.
Suite 200, 8661-201st Street,
Langley, BC V2Y 0G9
All reservations should be made via Email.
a da Travel Inc will forward all confir ations online
or via email. It is the responsibility of the booking agent
to check the accuracy of the confir ations Any errors
must be reported to us immediately. If we are not
advised of errors, any resulting no show charges will be
billed to the agent.
HOTELS
otel categories listed are not o cial and are the
opinion of Mazda Travel Inc. Similar hotel rates do not
signify similar category.
UPDATES & ALTERNATE HOTELS
a da Travel Inc will confir alternate hotels if
possible when the requested hotel is not available.
Please advise in advance if passengers do not want any
alternate hotel All confir ations are considered final for
re uested or alternate hotels If a hotel confir ed is not
acceptable to you or your passenger, Mazda Travel Inc.
must be advised to cancel or resulting no show charges
will be billed to the booking agent.
VOUCHERS
Mazda Travel Inc. will issue their vouchers to all
suppliers. Agent vouchers will not be accepted by
suppliers. Vouchers must say “Booked and Payable by
Mazda Travel Inc. Canada. Tel: (604) 888-7845. Mazda
Travel Inc. will not be responsible for any vouchers
issued without confir ation fro us All vouchers ust
be issued for services e actly as confir ed by us
Passengers travelling without voucher, with vouchers
issued incorrectly or issued for services not confir ed
by Mazda Travel Inc. may be charged directly by hotels
or service suppliers at their current rates on their
respective credit cards.
HOTEL & BEDDING
Our confir ation use the ter s Single ouble Triple
Quad to indicate the number of full paying passengers
in a room. Agent will be charged the corresponding
tariff rate.These terms do not refer in anyway to number
or types of beds that are confir ed in the roo For
e a ple confir ation for a Triple does not ean we are
confir ing 3 beds in a roo edding varies fro hotel
to hotel.
CHILDREN’S POLICY
A maximum of two children will be given free when
sharing with two full paying passengers. This policy
may vary from hotel to hotel. All Family Plan policies
are based on using existing bedding in the room. Free
children will be determined by the policy of each hotel.
Exact ages of children must be advised, children cannot
be confir ed without ages They will be confir ed as
full paying adults.
PAYMENT PROCEDURE
Full payment must be received at least 14 days prior to
arrival. No payment will result in automatic cancellation.
Passengers will not be accepted unless full payment
has been received. Any resulting inconvenience to
passengers will not be the responsibility of Mazda Travel
Inc. Payment can be settled by any of the following
methods.
Bank Drafts payable on any Canadian Bank.
Direct bank transfer to:
MAZDA TRAVEL INC.
Suite 200, 8661-201st Street,
Langley, BC V2Y 0G9 TeI: (604) 888-7845
TORONTO DOMINION BANK,
Suite 200, 8661-201st Street, Langley, BC V2Y 0G9CAD$
A/C No. 91885208760
Swift Code: TDOMCATTTOR
Bank No. 004 Branch, 9188
Any service fees charged by banks for processing will be
charged to the payee.
No further GST/HST Rebates can be claimed on the
above.
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CANCELLATION PROCEDURES AND CHARGES
a da Travel will confir all services on a booking
We reconfir all bookings changes and cancellation
Booking agent is responsible for checking that our
confir ation is received for all booking changes and
cancellations If you do not receive confir ation for
the cancellation or change you must re-send your
message. Cancellations are not valid without our written
confir ation For R R VIA Rail there are different
cancellation policies which will be disclosed on mail.
Mazda Travels Inc. will charge for cancellations as
follows:
Until 15 days
14 – 07 days
06 – 04 days
03 days or less
No Show
After commencement
of package
No charge
25% of the package cost*
50% of the package cost
100% of the package cost
1OO% of the package cost
No refund for partly utilized
services.
*Note For all Fairmont Properties & Mountain Parks &
lodges, no charge until 46 Days. After 45 days 100%
roo cost of the first night will be applicable
Services once re-confir ed and canceled fees will be
applicable. (Even if not falling under the cancellation
deadline)
CLAIMS AND ADJUSTMENTS
Claims for refunds and adjustments must be made
within 30 days of passenger’s departure. Claims must
be accompanied by full details and documentation. If
passenger cancels a hotel directly, they must supply
cancellation number or hotel employee name, date and
time cancelled. If passenger is asked to pay directly, they
should call Mazda Travel Inc. immediately. Any receipts
or proof of payment must be submitted to Mazda Travel
to process necessary refund.
OFFICE HOURS
a da Travel o ce hours are onday Friday 1000
1800 hours Vancouver local time. Request received after
these hours are nor valid until the next business day.
Request sent on Saturday for changes or cancellation
for Sunday or Monday arrivals may not be acted on and
may be subject to “No Show” or cancellation charges.
The Agreement shall be constructed and interpreted
in accordance with the laws of Canada. In the event of
any disputes arising out of this Agreement, both parties
agree that the same shall be subject to the exclusive
jurisdiction of courts, forum and tribunals in Vancouver,
Canada only.
For more detailed Terms & Conditions, please go through
mazdatravel.com/privacy-policies.