9-1-1 telecommunicators are the first point of contact citizens have with the police .
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And research suggests that how officers respond largely depends on the 9-1-1 telecommunicator ’ s understanding of the situation , and the accuracy of what was said , what was heard , and what was relayed .
Officers act on information they ’ re given and wrong information can increase the risk of errors .
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NICE Inform , the 2019 Platinum ' ASTORS ' Award Winner for Best 911 Recording & Analytics , can help you get to the root causes of issues related to incident handling .
With 9-1-1 telecommunicators annual turnover approaching 19 % in the United States , overstressed , overworked and inexperienced 9-1-1 telecommunicators are making ‘ life or death ’ judgement calls every day .
They ’ re also taught to dispatch for the worst case scenario , which can lead to police ‘ over response .’
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