www . AmericanSecurityToday . com 2020 FINALISTS Edition - 49
NICE Inform Call Taking Dashboard Example
cators are struggling , and why , supervisors are better able to assist them through coaching and training .
Also , research shows that when telecommunicators feel better supported in their role , they are less likely to leave .
Training , coaching and development can go a long way toward reducing rampant turnover in 9-1-1 centers , enabling them to build a more stable , skilled and seasoned workforce equipped to handle such calls .
In 9-1-1 things don ’ t always go perfectly as planned .
As a 911 center leader , you may be called upon – by a police chief , the media , the public , the agencies you support , or other stakeholders – to explain the details of an incident – specifically ‘ How it Happened .’
More often than not , answers
10