2020 ‘ ASTORS ’ Champion : NICE Public
Safety www . AmericanSecurityToday . com 2020 CHAMPIONS - Edition 51
NICE Public Safety ( 1st of Two
)
• NICE
Inform
• Best 911 Recording & Analytics
Getting incident response right has always been critical to policing , but with today ’ s increased media atten tion on incident response and polic- ing , it has become even more import- ant than ever
.
With US
9-1-1 telecommunicator annual turnover approaching 19
% overstressed , overworked and inex- perienced 9-1-1 telecommunicators are making ‘ life or death ’ judgement calls every day , and are taught to dis- patch for the worst case scenario , which can lead to police ‘ over response
.’
Statistics show that somewhere be- tween 20-40 % of all incidents are downgraded by police following the initial classifi- cation by
9-1- 1 , and
over-re- sponses
can damage
9-1-1 centers repu- tations , waste scarce police budget dol- lars , and
even
unnecessarily escalate inci- dents .
In 911 things don ’ t always go perfectly as planned and you may be
called on – by a chief , the media , the public , the agencies you support , or others – to explain the details of an incident – specifically ‘ How it Happened .’
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