2020_360 Blue_05_HK Manual 8.5 x 5.5 | Page 23

INFIELD TRAINING & PROPERTY SETUP DEPARTURE CLEAN Reservation of unit has ended, guest/owner departed and the unit is ready to be cleaned—the housekeeping crew or team is responsible for cleaning all Home/Unit assignments on date of respective departure of Home/Unit. Home/Unit cleans are to be completed by 3:00 pm of the day on departure. OWNER TIDY CLEANS An owner has stayed in their property and asked for a tidy clean—the use of one of the bedrooms, one or two bathrooms, kitchen and living area would be considered an “owner tidy clean.” If you have been requested to perform a tidy clean and you find the house has been used more than the above rooms, notify the office immediately via text or email. They will assess the situation and inform the housekeeper on how to bill for the clean. Please take as many pictures as possible. GUEST CLEAN(S) A guest requests a property clean—Cleaning Crew/Team will provide the following services: FULL LINEN EXCHANGE WITH SETUP All beds, terry and amenities are replenished/replaced. Beds are made. Unit clean will not be provided. MID-WEEK STAY TIDY—NO LINEN Mop and sweep floors, clean bathrooms (no towel/amenity exchange), clean countertops in kitchen, place dishes in dishwasher (no towel/amenity exchange), make beds (no linen exchange) and trash removal. **If the guest requests dishes to be washed and put away, the guest is subject to a charge.** 21