2019 Utility Management Conference Program 2019 Utility Mgmt Program

AFTERNOON SESSION FINANCE, ACCOUNTING & RATES BUSINESS PRACTICE/ORGANIZATIONAL OPTIMIZATION Track BROADWAY 3 BROADWAY 1 Room THU07—FINANCIAL PLANNING THU09—PERSONNEL OPTIMIZATION Session Title Moderator: Jennifer Ivey Moderator: Donna Mancuso How To Strategize for a Rate Increase: A Roadmap to Success Add HR to Your Operations Team Art Griffith, FG Solutions, Debi Fortin David Connors, Connecticut Water Co., Karen Maines A Compelling Need Can Make a 28 Percent Rate Increase a Reality Balancing Perspectives is Key to Reducing Overtime and Sustaining Quality of Water Operations at ACWD Will Kerr, Raftelis Financial Consultants, Inc., Debbie Lestitian, Rocky Craley Sharon Peters, EMA, Inc., Mike Wickham, Alameda County Water District, Steve Peterson, Jennifer Solito Planning for the Future: Looking Ahead Utilizing Gwinnett’s 30-Year Water and Sewer Financial Strategy Preparing for Post Go-Live Organizational Change Management Michael Lanfreschi, Gwinnett County Dept. of Water Resources, Jennifer Suttles, Raymond Williams, Tyler Richards 100 Years of Sustainability: Funding Albuquerque’s Water Resources Strategy Isalah Barnes, Stantec, Stan Allred 1:30–2:00 2:00–2:30 2:30–3:00 Maria Dechellis, Red Clay Consulting, Leticia Zavala, Tarja Nummela, Glenn Fisher Re-Imagining a Water Utility Alternate Jeff Theerman, Brown and Caldwell, Laurie Ashmore NETWORKING BREAK IN GRAND BALLROOM FOYER 3:00– 3:30 MANAGEMENT—UTILITY SUSTAINABILITY LEADERSHIP AND WORKFORCE DEVELOPMENT Track BROADWAY 3 BROADWAY 1 Room THU10—PROGRAMS FOR OPTIMIZATION AND SUSTAINABILITY THU12—MAINTAINING A STRONG WORKFORCE Session Title Moderator: Rocky Craley Making Waves with Water Conservation Programs: How Data Analytics Can Bring Your Customers Onboard Michael Sweeney, Toho Water Authority, Nicholas Taylor, Bradley Spatz, Jon Varner, Terrance Brueck, Piyush Agade Performance Dashboards! Yes, Even Our Customers Know How We Are Doing! Jonathan Sprague, Metropolitan Saint Louis Sewer District Incorporating Programmatic Sustainability into Your Utility Using the Envision Sustainable Infrastructure Rating System Evan Bowles, Hazen and Sawyer, Bruce Husselbee Sustainability On Steroids: Performance Dashboard Drives Sustainability Efforts and P3 Partnerships Mark Spafford, Solid Waste Services, Municipaility of Anchorage, Nancy Lerner, Mark Wehmeyer Moderator: Richard Gerstberger Develop a High Performing Team With a Single (Your) Mindset 3:30–4:00 Sarah Young, Aurora Water Department Apprenticeship Programs: Bridging the Gap 4:00–4:30 Terri Tabor-Conerway, Great Lake Water Authority Helmets to Hardhats 4:30–5:00 Zbigniew Resiak, American States Utility Services, Inc., Rebecca Hooper Utility of the Future: Fueled by Human Excellence Megan Schneider, Seven Management and Consulting  19  Alternate

2019 Utility Management Conference Program 2019 Utility Mgmt Program | Page 19