2019 Utility Management Conference Program 2019 Utility Mgmt Program

W E D N E S D AY, M A R C H 6 Track COMMUNICATING VALUE TO CUSTOMER AND OTHER STAKEHOLDERS/PUBLIC INVOLVEMENT MANAGEMENT – INFRASTRUCTURE Room BROADWAY 3 BROADWAY 2 WED05—ENHANCING THE CUSTOMER EXPERIENCE WED06—ENVIRONMENTAL ISSUES AND INFRASTRUCTURE MANAGEMENT Session Title Moderator: Doug Spiers 1:30–2:00 2:00–2:30 Moderator: Jill Davis Trees, Treatment, Trucks, and Tanks—Educating the Community by Bringing Them to Work Addressing and Reducing Lead Risks Through Service Line Replacement Douglas Shackelford, Central Arkansas Water Marianne Bain, Greeley and Hansen LLC, Amrit Singh Outage Management: Using Existing Interrelationships Between Processes and Technologies Across Departments to Meet Customer Needs Holler N Swaller: Identifying and Addressing Unregulated Contaminants Affecting Public Water Systems Brian Schrantz, EMA, Inc., Bryan May 2:30–3:00 Alternate Paul Calamita, Aqualaw, Paul Nyffeler Using Water Efficiently – Beyond the Meter University Findings on Water Main Breaks: How Do You Compare? Jeff Biggs, Tucson Water Greg Baird, Water Finance Research Foundation Projecting Professionalism Urban Growth And Infrastructure Funding—An Unsustainable Mix Leonard Blanchette, Brunswick Sewer District Gregory Kacvinsky, OHM Advisors 3:00–3:30 NETWORKING BREAK IN GRAND BALLROOM FOYER Track FINANCE, ACCOUNTING & RATES MANAGEMENT – OPERATION/MAINTENANCE Room BROADWAY 3 BROADWAY 2 WED09—INCORPORATING SYSTEM DEVELOPMENT CHARGES WED10—O&M MANAGEMENT EFFICIENCIES Moderator: Jennifer Ivey Moderator: Kevin Slaven Tailored System Development Charges— It’s More Than Just Meter Size Efficient Utility Operation Through System Consolidation Session Title 3:30–4:00 John Wright, Raftelis, Chris Gray, Peter Mayer, Andrew Dickson 4:00–4:30 System Development Fee Fire Drill in the State of North Carolina Leticia Gaglianone, Stantec, Shelley Maness 4:30–5:00 Alternate 5:00–6:30 Geoffrey Miller, Onondaga County Water Authority, Timothy Taber, Barton & Loguidice, DPC Three Utilities Benefiting from Operational Efficiencies: System Modeling to Multi-Objective Optimization James Cooper, Arcadis Conservation–Based System Development Charges Be The Dog Not The Tail—Control The Process Todd Cristiano, Raftelis, Amelia Nuding, Andrew Rheem Robert Hindt, Howard County—Bureau of Utilities Keeping User Rates Affordable: Revenue Enhancement Opportunities for Utilities Going From Information to Insight: Using a Business Intelligence Platform to Improve Reporting and Addre Bryan Mantz, GovRates, Inc. Alan Fabiano, Woodard & Curran, Chibby Alloway NETWORKING RECEPTION GRAND BALLROOM 1 & 2  14 

2019 Utility Management Conference Program 2019 Utility Mgmt Program | Page 14