2019 Champions Edition 2019 Champions Edition | Page 42

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being paid overtime, but these
hours can’t be passed on to the cli-
ent, coming right out of the security
company’s pocket.
Turnover
Turnover is a double-edged sword!
Not only are you losing the expe-
rience and talent of the individual
who's already trained at the site
(which also can jeopardize a relation-
ship with your customer), but you're
paying the aforementioned recruit-
ment costs along with the “soft
costs” involved with human resourc-
2019 CHAMPIONS EDITION - 39
es and recruiting when hiring a new
person, plus the added potential
for incurring unbillable overtime
costs happening.
Depending on
the data source,
contract secu-
rity
turnover
numbers range
from 110% to
300%.
No matter the
source, you will
rarely see it un-
der 100%.
ASTORS
2019
AMERICAN SECURITY TODAY
PLATINUM AWARD WINNER
HOMELAND SECURITY AWARDS
38
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