2019 Champions Edition 2019 Champions Edition | Page 41

be
that a company schedules an offi-
www.AmericanSecurityToday.com
cer who already worked 40 hours
in a week to work an additional shift,
which will add overtime. Of course,
using scheduling software will pre-
vent that from happening since it
prompts the officer’s hours are al-
ready at capacity.
More likely, unbilled overtime occurs
due to a security service provider’s
inadequacy to fill the position in a
“straight time” capacity.
the contract
that
any extra EDITION
requested
2019
CHAMPIONS
- 39
hours will be billed at a premium
rate, then it's going to be billed as an
overtime cost borne by the contract
security firm.
When you pay an officer an overtime
wage yet bill the client at the reg-
ular rate, it impacts the company’s
ability to make a profit. Some obvious
strategies to avoid and/or manage
unbillable overtime is ensuring ad-
equate staffing and do your best
to keep turnover low (more on that
later).
It could mean a contract security firm
is short-staffed, or there may be ex-
tra hours incurred via client request Unbilled overtime directly hits the
for a special event. Unless it's in bottom line. As noted, guards are
37