2019 BBB serving the Heart of Texas Annual Report Annual Report 2019 Board-WEB | Page 8

BBB BY THE NUMBERS
2018 IN REVIEW
In 2018, your BBB incorporated new and innovative strategies to reinforce its position as a leader in
marketplace trust. The impact below is the result of efforts to promote BBB Accredited Businesses and
built trust throughout our local communities.
14,445
2,915
87
192
19,417
2,290
23,108
4,468,961
Complaints Handled:
Resolution Rate:
8,127,208
8
®
106,822