2019 BBB serving the Heart of Texas Annual Report Annual Report 2019 Board-WEB | Page 12

TOP 10 COMPLAINTS AND INQUIRIES 10 Most Complained About Categories Car Sales........................................................1,760 Banking & Loans............................................1,610 Insurance......................................................... 858 Builders............................................................ 609 Property Management......................................531 Roofing............................................................. 379 Auto Repair.......................................................372 Movers..............................................................331 Furniture...........................................................310 Restaurants...................................................... 285 10 Most Inquired about Categories Roofing Contractors.................................299,023 Home Builders...........................................147,095 Construction Services............................... 146,033 General Contractor...................................102,840 Plumber......................................................90,844 Insurance Companies................................. 87,323 Used Car Dealers........................................84,007 Air Conditioning Contractor.......................83,777 Financial Services........................................ 77,127 Property Management................................ 54,037 Corporate Office - Austin 1805 Rutherford Lane Suite 100 Austin, TX 78754 Permian Basin 306 W. Wall Street Suite 1350 Midland, TX 79701 Waco/Centroplex 200 W. Hwy 6 Suite 225 Waco, TX 76712 San Antonio 425 Soledad Street Suite 500 San Antonio, TX 78205 Bryan/College Station 1733 Briarcrest Drive Suite 209 Bryan, TX 77802 Fort Worth 1300 Summit Avenue Suite 700 Fort Worth, TX 76102 800.621.8566 | [email protected] 12 Corpus Christi 802 North Carancahua Street Suite 630 Corpus Christi, TX 78401