10-196-190 LEADERSHIP DEVELOPMENT ...leadership effectiveness and organization requirements,
individual and group motivation strategies, vision, mission and goals, ethical behavior, leadership style
and adaptation, impacts of power and in uence, employee development, coaching, managing change,
and con ict resolution. (Prerequisite: 10-801-136, English Composition 1)
10-196-192 MANAGING-QUALITY ...developing a personal philosophy of quality, identifying all stakeholder
relationships, meeting/exceeding customer expectations, managing a quality improvement project,
measuring effectiveness, lean thinking, Six Sigma, and systems thinking.
10-196-191 SUPERVISION ...front-line leadership including setting goals, planning, delegation, controlling,
communication, motivation, problem solving, and con ict management.
10-196-189 TEAM BUILDING/PROBLEM SOLVING ...bene ts and challenges of group work, necessary
roles in a team, stages of team development, meeting facilitation, different approaches to problem
solving, consensus, data acquisition, analysis, developing alternative solutions, implementation and
evaluation.
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