2018 End of Year Report 11932-4-h small links | Page 21

Altogether over 1,000 steady volunteers (including the international volunteers, high school
students, National Service volunteers, soldiers and company workers) dedicated their time and
energy, and the personal attention and individual care they provided made a real difference in
the lives of our residents and their ability to progress.
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Investment in Staff: At the heart of the ALEH’s success is the intensely personal relationship
that develops between staff and the special residents they care for, with close-knit bonds that
go well beyond medical and clinical care. In 2018, ALEH focused on recruitment and retention of
quality staff, including developing training and scholarship programs for promising paramedical
students and offering incentives and higher training to workers who demonstrate dedication and
ability.
In addition, ALEH ran cultural competency training programs at its facilities across the country,
teaching its widely diverse staff how to communicate effectively with co-workers from
different backgrounds, cultures and faiths.