BOOKING CONDITIONS AND GENERAL INFORMATION
BOOKING CONDITIONS Travel Agent is responsible for ensuring that the Booking Conditions stared herein are brought to the attention of and agreed with their final consumers, intermediaries and all other interested parties prior to entering into any agreement with those parries to which these Booking Terms and Conditions apply.
INCLUSIONS Inclusions are noted for each programme. Unless otherwise specified, nor included are, airfare, airport improvement fees, national or provincial park fees, portage, tip, drinking water, meals or items of a personal nature. Any type of mandatory fee like a resort fee / city tax etc has to be paid at the hotel directly, the same in not a part of the package. Transfers to & from for attraction only are on own arrangement. Please note rates are subject to availability at the time of booking.
TAXES, FUEL SURCHARGES AND SERVICE CHARGES Should tax structures, changes in tax rates or fuel surcharges be implemented, selling prices will be adjusted and all partners will be notified of new prices which will take effect upon such notification.
BOOKING PROCEDURES All inquiries and reservations should be made to: MAZDA TRAVEL INC. Suite 200, 8661-201st Street, Langley, BC V2Y 0G9 All reservations should be made via Email.
Mazda Travel Inc. will forward all confirmations online or via email. It is the responsibility of the booking agent to check the accuracy of the confirmations. Any errors must be reported to us immediately. If we are not advised of errors, any resulting no show charges will be billed to the agent.
HOTELS Hotel categories listed are not official and are the opinion of Mazda Travel Inc. Similar hotel rates do not signify similar category.
UPDATES & ALTERNATE HOTELS Mazda Travel Inc. will confirm alternate hotels if possible when the requested hotel is not available. Please advise in advance if passengers do not want any alternate hotel. All confirmations are considered final for requested or alternate hotels. If a hotel confirmed is not acceptable to you or your passenger, Mazda Travel Inc. must be advised to cancel or resulting no show charges will be billed to the booking agent.
VOUCHERS Mazda Travel Inc. will issue their vouchers to all suppliers. Agent vouchers will not be accepted by suppliers. Vouchers must say“ Booked and Payable by Mazda Travel Inc. Canada. Tel:( 604) 888-7845. Mazda Travel Inc. will not be responsible for any vouchers issued without confirmation from us. All vouchers must be issued for services exactly as confirmed by us. Passengers travelling without voucher, with vouchers issued incorrectly or issued for services not confirmed by Mazda Travel Inc. may be charged directly by hotels or service suppliers at their current rates on their respective credit cards.
HOTEL & BEDDING Our confirmation use the terms: Single, Double, Triple, Quad to indicate the number of full paying passengers in a room. Agent will be charged the corresponding tariff rate. These terms do not refer in anyway to number or types of beds that are confirmed in the room. For example, confirmation for a Triple does not mean we are confirming 3 beds in a room. Bedding varies from hotel to hotel.
CHILDREN’ S POLICY A maximum of two children will be given free when sharing with two full paying passengers. This policy may vary from hotel to hotel. All Family Plan policies are based on using existing bedding in the room. Free children will be determined by the policy of each hotel. Exact ages of children must be advised, children cannot be confirmed without ages. They will be confirmed as full paying adults.
PAYMENT PROCEDURE Full payment must be received at least 14 days prior to arrival. No payment will result in automatic cancellation. Passengers will not be accepted unless full payment has been received. Any resulting inconvenience to passengers will not be the responsibility of Mazda Travel Inc. Payment can be settled by any of the following methods.
Bank Drafts payable on any Canadian Bank.
Direct bank transfer to: MAZDA TRAVEL INC. Suite 200, 8661-201st Street, Langley, BC V2Y 0G9 TeI:( 604) 888-7845
TORONTO DOMINION BANK, Suite 200, 8661-201st Street, Langley, BC V2Y 0G9CAD $ A / C No. 91885208760 Swift Code: TDOMCATTTOR Bank No. 004 Branch, 9188
Any service fees charged by banks for processing will be charged to the payee.
CANCELLATION PROCEDURES AND CHARGES Mazda Travel will confirm all services on a booking. We reconfirm all bookings, changes and cancellation. Booking agent is responsible for checking that our confirmation is received for all booking changes and cancellations. If you do not receive confirmation for the cancellation or change you must re-send your message. Cancellations are not valid without our written confirmation. For RMR & VIA Rail there are different cancellation policies which will be disclosed on mail. Mazda Travels Inc. will charge for cancellations as follows:
Until 15 days |
No charge |
14-07 days |
25 % of the package cost |
06 – 03 days |
50 % of the package cost |
03 days or less |
100 % of the package cost |
No Show |
1OO % of the package cost |
After commencement |
No refund for partly utilized |
of package |
services. |
Services once re-confirmed and cancelled, service fees will be applicable.
CLAIMS AND ADJUSTMENTS Claims for refunds and adjustments must be made within 30 days of passenger’ s departure. Claims must be accompanied by full details and documentation. If passenger cancels a hotel directly, they must supply cancellation number or hotel employee name, date and time cancelled. If passenger is asked to pay directly, they should call Mazda Travel Inc. immediately. Any receipts or proof of payment must be submitted to Mazda Travel to process necessary refund.
OFFICE HOURS Mazda Travel office hours are Monday – Friday 1000 – 1800 hours Vancouver local time. Request received after these hours are nor valid until the next business day. Request sent on Saturday for changes or cancellation for Sunday or Monday arrivals may not be acted on and may be subject to“ No Show” or cancellation charges.
The Agreement shall be constructed and interpreted in accordance with the laws of Canada. In the event of any disputes arising out of this Agreement, both parties agree that the same shall be subject to the exclusive jurisdiction of courts, forum and tribunals in Vancouver, Canada only.
No further GST / HST Rebates can be claimed on the above.
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